Customer Care Specialist — Weekend & Remote‑Friendly

Paylocity; Torrance (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Benefits after permanent employment

Job summary

Chemical Guys in Torrance, CA is seeking a dedicated Customer Care Agent for our call center operations. This is a full-time 6-month temp-to-hire role requiring on-site work in Torrance with weekend availability; working from home on weekends is a plus.

You will handle phone and email inquiries, provide accurate responses, and ensure concerns are addressed promptly. You will document interactions in our CRM, adhere to performance standards, and stay current on product knowledge to deliver the

Qualifications

• At least 3 years of experience in a customer service role within a call center or Direct-to-Customer (DTC) environment.
• Experience with CRM systems and other customer service software.
• Excellent phone and email etiquette skills.
• Strong interpersonal skills and ability to work with diverse teams and customers.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Flexible availability to work varying shifts, including weekends and holidays, as needed.

Responsibilities

• Effectively respond to customer inquiries, questions, and complaints, as well as troubleshoot issues with products or services.
• Accurately document customer interactions within our CRM system.
• Comply with all Customer Care objectives, performance standards (metrics/KPIs), and policies.
• Stay up to date with our products to provide the best possible customer experience.
• Any other duties or responsibilities assigned by the Supervisor of Customer Care to support the success of the Customer Care team and the overall business goals of Chemical Guys.

Skills

Customer service

Call center

CRM systems

Phone etiquette

Multitasking

Teamwork

Tools

CRM software

Email management

Job description

Chemical Guys in Torrance, CA is seeking a dedicated Customer Care Agent for our call center operations. This is a full-time 6-month temp-to-hire role requiring on-site work in Torrance with weekend availability; working from home on weekends is a plus.

You will handle phone and email inquiries, provide accurate responses, and ensure concerns are addressed promptly. You will document interactions in our CRM, adhere to performance standards, and stay current on product knowledge to deliver the