Customer Care Specialist (US-Remote)

QT Communications Technology; Washington (District of Columbia); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading company in communications technology is urgently seeking a Customer Care Specialist to join their remote team. The successful candidate will be analytical, friendly, and passionate about providing exemplary customer service. Responsibilities include handling customer inquiries, training new hires, and collaborating with teams to enhance customer satisfaction. This is a fantastic opportunity for those looking to grow in a dynamic environment.

Qualifications

• Customer service experience preferred.
• Ability to remain calm under pressure.
• Proficiency in a second language is advantageous.

Responsibilities

• Respond promptly to customer inquiries via various channels.
• Collaborate to find best solutions for customer issues.
• Train new customer service agents.

Skills

Time Management

Analytical Skills

Problem-Solving

Communication Skills

Customer Service

Relationship-Building

Education

High School Diploma or GED

Bachelor's degree in business, communications, or related field

Tools

Zendesk

Salesforce Sales Cloud

Job description

Washington, District of Columbia, United States

Customer Care Specialist (US-Remote)

Job Description:

This is an urgent hiring for US nationals only.

We are seeking a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues through various channels, maintain knowledge of our products and services, gather customer feedback, and train new hires.

The ideal candidate will demonstrate excellent time management skills, be passionate about customer service and self-improvement, and serve as a brand ambassador committed to customer satisfaction.

Customer Service Specialist Responsibilities:

• Respond promptly to customer inquiries via email, live chat, video, phone, and social media.
• Escalate serious complaints or issues that cannot be resolved immediately.
• Collaborate with colleagues and managers to find the best solutions for customer issues.
• Identify common problems and suggest improvements to management.
• Maintain a polite, helpful, and professional demeanor at all times.
• Share customer feedback with relevant departments to aid product and service improvements.
• Stay informed about new products and services as they are introduced.
• Participate in workshops and meetings as required.
• Provide training to new customer service agents.
• Respect client confidentiality at all times.

Customer Service Specialist Requirements:

• High school diploma or GED.
• Bachelor's degree in business, communications, or a related field is advantageous.
• Experience with help desk software like Zendesk and CRM software such as Salesforce Sales Cloud may be required.
• Previous customer service experience is preferred.
• Ability to respond appropriately under pressure.
• Sound judgment and excellent problem-solving skills.
• Proficiency in a second language is advantageous.
• Positive attitude and strong relationship-building skills.
• Flexibility to work irregular hours when needed.
• Excellent written and verbal communication skills.

Required Skills: