Customer Care Specialist - Training & Growth Path

AlohaProduce Co; Boston (MA); In loco; USD 19.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Training provided

Career growth opportunities

Competitive compensation

Descrizione del lavoro

AlohaProduce Co. in Boston is seeking a reliable Call Center Representative to help customers access information, resolve routine concerns, and navigate services. You will handle incoming calls with a friendly, professional manner and document call details.

Training is provided to support performance and continued development, with opportunities to grow within customer service and product knowledge in a collaborative team.

Competenze

• Excellent verbal communication and active listening skills.
• Patient, professional, and solution-oriented approach.
• Ability to manage multiple inquiries in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Basic computer skills; willingness to learn internal systems.

Mansioni

• Respond to incoming calls and assist customers with questions about products, services, and procedures.
• Listen to customer concerns and provide clear, appropriate information.
• Identify customer needs and guide callers toward suitable solutions.
• Escalate complex inquiries to the appropriate team when needed.
• Maintain courteous and professional conversations, even in challenging situations.
• Document relevant call information accurately according to established procedures.
• Follow service guidelines and contribute to customer satisfaction goals.
• Participate in team meetings and training to strengthen product knowledge and service quality.

Conoscenze

Verbal communication

Active listening

Multi-tasking

Attention to detail

Problem solving

Basic computer skills

Descrizione del lavoro

AlohaProduce Co. in Boston is seeking a reliable Call Center Representative to help customers access information, resolve routine concerns, and navigate services. You will handle incoming calls with a friendly, professional manner and document call details.

Training is provided to support performance and continued development, with opportunities to grow within customer service and product knowledge in a collaborative team.