Customer Care Specialist: Solutions-Driven Support

Socket.dev; Spokane (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Paid vacation and sick time

Tuition reimbursement

Professional development programs

Employee communities

Job summary

Delta Dental of Washington is seeking an entry-level Service Specialist who will be the friendly, knowledgeable voice for customers. You’ll solve problems, answer questions, and guide individuals with empathy and professionalism. The role emphasizes accountability and integrity across every interaction.

Starting wage is $20.00 per hour, with bonus eligibility. We offer comprehensive medical, dental, and vision plans, an 8% 401k match, vacation and sick time from day one, and development through

Qualifications

• Clear, friendly and professional communication in verbal and written form.
• Detail-oriented with strong follow-through and commitment to customer experiences.
• Organized and deadline-driven with ability to manage tasks efficiently.
• Growth-minded with desire to learn new skills.
• Able to navigate multiple systems and tools and learn new technologies quickly.
• Bilingual English/Spanish preferred to serve diverse customers.
• Authorized to work in the United States.

Responsibilities

• Complete required training and maintain up-to-date knowledge of products, policies and procedures.
• Provide accurate, professional, customer-focused support via phone and written correspondence.
• Resolve inquiries on first contact whenever possible and ensure customers feel heard and informed.
• Document all interactions for tracking and analysis.
• Contribute to departmental and operational goals.
• Escalate concerns appropriately and professionally.
• Manage workloads by multitasking and prioritizing tasks.
• Demonstrate accountability, integrity, and professionalism in all interactions.
• Represent OneTeam values in every aspect of work.
• Perform other duties as needed.

Skills

Communication

Detail orientation

Organization

Growth mindset

Tech literacy

Bilingual (English/Spanish) preferred

Authorized to work in US

Background check eligible

Education

High school diploma or GED (customer service experience preferred)

Tools

CRM systems

Job description

Delta Dental of Washington is seeking an entry-level Service Specialist who will be the friendly, knowledgeable voice for customers. You’ll solve problems, answer questions, and guide individuals with empathy and professionalism. The role emphasizes accountability and integrity across every interaction.

Starting wage is $20.00 per hour, with bonus eligibility. We offer comprehensive medical, dental, and vision plans, an 8% 401k match, vacation and sick time from day one, and development through