Customer Care Specialist - Rentals & Equipment

U-Haul; Madison (WI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

ESOP

Job summary

U-Haul is hiring a Customer Service Representative in Madison, Wisconsin. The role involves assisting customers, managing rentals with U-Scan tech, and helping with equipment like trucks and trailers. You will inspect equipment, answer questions, and support checkout and return processes.

This position offers on-the-job education, with pay starting at $18.50+ per hour based on qualifications. U-Haul emphasizes career stability, advancement opportunities, and various employee benefits.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned; participate in U-Haul education through U-Haul University.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

U-Scan technology

Forklift certification

Job description

U-Haul is hiring a Customer Service Representative in Madison, Wisconsin. The role involves assisting customers, managing rentals with U-Scan tech, and helping with equipment like trucks and trailers. You will inspect equipment, answer questions, and support checkout and return processes.

This position offers on-the-job education, with pay starting at $18.50+ per hour based on qualifications. U-Haul emphasizes career stability, advancement opportunities, and various employee benefits.