Customer Care Specialist - Onsite (Columbus,GA)

Aflac; Columbus (GA); On-site; USD 37,000 - 55,000; Full time

Job summary

Aflac in Columbus GA is seeking an onsite Customer Service Assistant to join our team. You will handle inbound calls, emails, and chats about Aflac products, navigating company systems to resolve inquiries while delivering premier customer service with confidentiality.

The role emphasizes integrity, teamwork, and ongoing training. A High School Diploma or equivalent and 1 year of experience are required; a comprehensive benefits package is offered.

Qualifications

• High School Diploma or Equivalent
• 1 year of work experience
• Or an equivalent combination of education and experience
• Strong communication and customer service skills

Responsibilities

• Under supervision, attends Foundation training courses and completes activities
• Receives inbound calls, email, or chats and navigates Aflac computer systems during training and coaching
• Provides thorough responses to policyholder requests using trained knowledge and systems
• Maintains confidentiality and adheres to Aflac’s Code of Business Conduct and Ethics
• Performs other related duties as required

Skills

Customer service

Communication

Integrity

Emotional intelligence

Time management

Microsoft Office

Education

High School Diploma or Equivalent

1 year of work experience

Tools

Microsoft Office

Job description

The Company: true

GA, US, 31999

The Division

Job Id: 8676

Salary Range:

$37,440 to $55,000

Job Posting End Date:

This job will be posted on an ongoing basis.

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is an onsite role.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures
• Emotional intelligence skills shown through giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products
• Skill in managing one’s own time and actively looking for ways to help people
• Skilled in verbal and written communication in order to convey information and ideas so others will understand
• Problem solving skills
• Experience using Microsoft Office suite software

Education & Experience Required

• High School Diploma or Equivalent
• 1 year of work experience

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

• Under general supervision, attends and actively participates in all scheduled Foundation training courses; and completes all assigned classroom activities, exercises, discussions, and exams
• Receives monitored inbound calls, email, or chats regarding Aflac products and services and navigates through Aflac computer systems and sub-systems as a part of on-the-job training and call coaching sessions; answers inquiries, resolves problems and promotes good customer relations by providing premier customer service with a professional and friendly demeanor
• Provides thorough and accurate responses to policy-holder requests and inquiries using knowledge and skills acquired through Customer Service training; navigates Aflac’s computerized systems for tracking, information gathering, researching, and trouble shooting
• Maintains a position of trust and responsibility by keeping all policyholders and other customer businesses confidential; follows Aflac’s Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times
• Performs other related duties as required

Total Rewards

The salary range for this job is $37,440 $55,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

Nearest Major Market: Columbus GA