Customer Care Specialist, Medical Devices & Compliance

Fisher & Paykel Healthcare; Irvine (CA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Paid Parental Leave

401k

Employee Stock Purchase Plan

Job summary

A leading healthcare solutions company is seeking a Customer Care Specialist to manage customer complaints and inquiries, ensuring compliance with regulations while enhancing patient care and satisfaction. The ideal candidate has strong communication skills and the ability to handle data in a fast-paced setting. This full-time position based in Irvine, CA offers competitive salary between $60,000 and $65,000 along with a comprehensive benefits package including medical, dental, and 401k options.

Qualifications

• Ability to handle a high volume of interactions in a fast-paced environment.
• Ability to learn and develop expert knowledge about F&P products.

Responsibilities

• Document and communicate customer complaints and inquiries in a timely manner.
• Coordinate the return process for reported devices from customers.
• Maintain detailed records of customer interactions for compliance.

Skills

Effective interpersonal skills

Advanced written and verbal communication skills

Excellent attention to detail

Friendly demeanor

Solid knowledge of Microsoft Office

Education

Bachelor's degree in relevant field

Tools

Microsoft Office

SAP

Power BI

Job description

A leading healthcare solutions company is seeking a Customer Care Specialist to manage customer complaints and inquiries, ensuring compliance with regulations while enhancing patient care and satisfaction. The ideal candidate has strong communication skills and the ability to handle data in a fast-paced setting. This full-time position based in Irvine, CA offers competitive salary between $60,000 and $65,000 along with a comprehensive benefits package including medical, dental, and 401k options.