Customer Care Specialist II

Davita Inc.; Paradise Valley (AZ); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Davita Inc. is seeking a Customer Service Representative to manage a high volume of client interactions via calls, emails, and SMS. This remote position requires a High School diploma, with 2 years of experience in customer service preferred, and strong communication skills. Employees enjoy a range of benefits, including paid time off and a competitive hourly wage.

Benefits

16 hours of paid time off every month

7 paid holidays

Additional leave programs available

Qualifications

• 2 years experience with customer service and/or contact center.
• 2 years automotive industry and/or logistics experience preferred.
• Flexibility to work evenings, weekends, holidays.

Responsibilities

• Manage high volume of inbound calls, emails and SMS.
• Identify client needs and provide solutions.
• Effectively communicate the use of customer-facing tools.

Skills

Excellent oral and written communications skills

Attention to detail

Ability to adapt in a changing environment

Ability to multi-task

Customer-focused service

Education

High School Diploma / GED

Tools

Microsoft Office products

Job description

CANDIDATE MUST HAVE STABLE INTERNET CONNECTION WITH REQUIRED BANDWIDTH AND LIVE IN PHOENIX, AZ.

Key Responsibilities:

• Proficient in all knowledge base requirements.
• Manage high volume of inbound calls, emails and SMS.
• Identify client needs, research issue and provide solutions and/or alternatives.
• Meet and/or exceed quality guidelines and key performance criteria.
• Work across the organization as needed to resolve client requests.
• Effectively communicate how to use any of our customer facing tools.
• Perform other task and duties as requested by management.
• Become proficient in all platforms, systems, and tools used to maintain carrier/client, records, transactions, documentation and relevant data.

Skills:

• Excellent oral and written communications skills, particularly in a phone, email or chat context.
• Attention to detail and follow-through.
• Demonstrated ability to adapt in a changing environment.
• Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment.
• Demonstrated experience being a customer-focused, service-oriented professional.

Qualifications:

• High School Diploma / GED Required
• 2 years experience with customer service and/or contact center.
• 2 years automotive industry and/or logistics experience preferred.
• Working knowledge and proficiency with Microsoft Office products.
• Must have flexibility to work evenings, weekends, holidays as required.
• Ability to handle multiple projects/tasks at a time.
• Servant team member with ability to build strong trusted relationships.

Work Environment:

• Remote position with 2 days in office

Disclaimer:

The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

About Cox Automotive:

Cox Automotive is a leading provider of vehicle remarketing services and digital marketing and software solutions for automotive dealers and consumers. Cox Automotive, a subsidiary of Atlanta-based Cox Enterprises, includes Manheim, AutoTrader.com , Kelley Blue Book, vAuto, NextGear Capital, and a host of global businesses and brands serving clients such as auto dealers, manufacturers and financial institutions. Headquartered in Atlanta, Cox Automotive employs nearly 24,000 team members in over 150 locations worldwide. The company partners with more than 40,000 dealers, as well as most major automobile manufacturers, and touches over 67 percent of all car buyers in the U.S. with the most recognized brands in the industry. Cox Automotive unites more than 20 brands in this space, providing an end-to-end solution to transform the way people buy and sell cars every day.

USD 17.74 - 26.59 per hour

Compensation:

Hourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.