Business Operations Analyst

Acuity; Georgia; Hybrid; USD 95,000 - 125,000; Full time

Job summary

Acuity Inc. is seeking a driven Order Operations professional to lead the Orders department’s processes and policy improvements.

You will own access management, measure KPIs, and partner with Product, Supply Chain, Compliance, Sales, and Marketing to improve connectivity, service levels, and accountability in customer interactions. The role emphasizes policy effectiveness, process documentation, and training of subject matter experts as part of rollout.

Qualifications

• Bachelor’s degree or equivalent work experience or certifications.

Responsibilities

• Operational ownership and access management; SOX compliance approvals.
• Manage Orders Team Calendar, Cadence, Content and deadlines.
• Track KPIs and monthly operating results for Orders and ABL leadership.
• Use data-driven approaches to validate problems and drive improvements.

Skills

Leadership

Problem-solving

Data interpretation

Interpersonal skills

Communication

Process improvement

Analytical thinking

Education

Bachelor's degree or equivalent

Job description

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

Effective process and operations management is essential to support the overall business strategy and structure. This role focuses on overall Orders department operations, metrics, surveys, process approvals and policy improvements that directly impact the customer experience. Drive the long-term success and goal realization for our Order Support team through operational processes, policy effectiveness, key performance indicators, and customer satisfaction measurements. Help identify, document, rank, prioritize, and execute on the improvement opportunities that will most positively impact our customers’ experience. Serve as the voice of operational processes to internal and external users and advocate for these users. Proactively communicate, develop, and train subject matter experts as part of the process improvement roll out process.

Location: Atlanta, Georgia. The position can be based in any location but requires at least 40% travel. This is a hybrid position.

Key Responsibilities

Team & Department Operations - 50%

• Operational ownership and access management. Agile Orders owner and internal champion. You’ll represent both the customer and the Orders’ team needs. Ensure the right people have the correct rights for their role as the approver for permissions; Primary owner for all SOX compliance related approvals.
• Manage Orders Team Calendar, Cadence, Content. You’ll be responsible for content creation, distribution, deadlines etc.
• KPIs and monthly operating results. Ensure that our Orders and ABL leadership teams are aware of and aligned. Be solution-focused and driven to influence improvement.
• Actively engage and partner to use a data driven approach to validate potential problems, measure effectiveness of solutions, and drive accountability.

Process Improvements & Analysis - 30%

• Process and policy. Build on your company and market knowledge to understand the processes and policies that directly impact our customers. In partnership with others, determine if we should start fresh, retrofit, or maintain said processes.
• Partner with any of our ABL teams (Product, Supply Chain, Compliance, Sales, Marketing, etc.) as needed to propose and implement solutions that drive enhanced connectivity, service level agreements, and accountability to improve our policy alignment, operational flow, cost, and resolution cycle time where possible.

Interdepartmental Projects and Initiatives - 20%

• Bachelor’s degree or equivalent work experience or (certifications).
• 3+ years of experience in business, operations, or process improvement.
• Solid understanding of industry specifics and business strategies.
• Assertive; ability to provide direction on systems, processes, and company policy.
• Excellent problem-solving and critical-thinking skills.
• Superior interpersonal skills.
• Experience collecting, accessing, and interpreting data to provide insights to customers and partners preferred, not required.
• Reporting experience preferred, not required.
• Customer empathy and advocacy. Team members must be empathetic to the impact our policies, processes and applications have on our customers and users.
• Leadership. Ability to lead and drive (directly and indirectly) to achieve results. Influence is greater than authority.
• Process driven. We must serve our customers beyond their expectation, and we must have sustainable, repeatable, efficient, and continuously improving processes.
• Curious. There is always an improvement to be made. Be curious, learn, engage, and drive impact.
• Assume positive intent. Discover the reason(s) that policies and processes exist, validate

Travel Requirements

• 21-40%

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

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Protecting Yourself from Recruitment Scams:

• No Financial Requests: Acuity will never ask candidates for payment, credit card information, banking details or other financial information during the interview process.
• Verify Recruiter Communications: Legitimate communications from Acuity recruiters will come from an "@acuityinc.com" email address. If you are contacted by a recruiting agency regarding a role with Acuity, the agency should clearly identify itself and its relationship to Acuity. If you suspect any suspicious activity, verify the agency legitimacy by contacting [phone], option# 0.
• Be Alert for Suspicious Activity: Exercise caution if you receive unsolicited outreach with unusual requests, grammatical errors, requests for personal or financial information, or pressure to act quickly. Always verify the sender before sharing information or clicking links.
• Report Suspected Fraud: If you receive a suspicious message or believe someone is impersonating Acuity or one of our recruiting partners, please contact [phone], option# 0, report the incident to the FTC at ReportFraud.ftc.gov, or to your state attorney general.