Customer Care Specialist I (Manheim)

Cox Enterprises; Euless (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

Cox Enterprises in Texas is hiring a Customer Support Specialist to respond to customer requests via phone, email, chat, and ticketing systems. You will troubleshoot issues, document interactions, and escalate when needed, while maintaining high service quality in a fast-paced environment.

The role requires strong communication, basic computer skills, flexibility to work evenings and weekends, and preferred experience in automotive-related customer service; English-Spanish bilingual abilities

Qualifications

• High School Diploma/GED is required with generally less than 2 years of related experience.
• Flexibility to work evenings, weekends, and holidays as required.
• Ability to multitask and prioritize multiple projects or tasks.
• Understand foundational computer use, internet, and email basics.
• Excellent oral and written communication in phone or email contexts.
• Experience in a contact center metrics-driven environment.
• Experience in the automotive industry is preferred.

Responsibilities

• Receive and respond to customer requests through various channels (phone, email, chat, and ticketing systems).
• Listen actively and maintain professionalism in all interactions.
• Troubleshoot and resolve standard technical and account-related issues.
• Escalate complex issues to appropriate internal teams or specialists.
• Document customer interactions, issues, and resolutions in company systems.
• Follow security protocols when accessing customer information.
• Collaborate with internal teams to ensure timely issue resolution.
• Support customer education and training as needed.
• Maintain customer relationships through quality service delivery.
• Perform related duties as assigned by the supervisor.

Skills

Customer service

Multitasking

Communication skills

Phone & email support

Bilingual English-Spanish

Working under pressure

Automotive industry experience

Team collaboration

Basic computer knowledge

Adaptability

Education

High School Diploma/GED

Job description

PRIMARY DUTIES/KEY RESPONSIBILITES

• Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems).

• Listen actively to customers and demonstrate professionalism in all interactions.

• Troubleshoot and resolve standard technical and account-related issues.

• Escalate complex issues to appropriate internal teams or specialists.

• Document customer interactions, issues, and resolutions in company systems.

• Follow security protocols when accessing customer information.

• Collaborate with internal teams to ensure timely issue resolution.

• Support customer education and training as needed.

• Maintain customer relationships through quality service delivery.

• Perform related duties as assigned by the supervisor.

Required Experience & Specialized Knowledge and skills

• High School Diploma/GED and generally less than 2 years of experience in related field.
• Schedule – must have flexibility to work evenings, weekends, holidays as required.
• Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
• Understand foundational levels of computers and technology, internet, email.
• Excellent oral and written communications skills, particularly in a phone or email context.
• Experience working in a contact center metrics driven environment.
• Strong communication skills and basic computer knowledge.
• Ability to operate under tight pressure.
• Experience working in the automotive industry.
• Bilingual English-Spanish is preferred