Patient Service Representative 1 - OHNS

Experience Champaign Urbana; Champaign (IL); On-site; Full time

Job summary

An established healthcare provider seeks a Patient Service Representative to join their dynamic team in Champaign. This role involves coordinating clinic activities, managing patient interactions, and ensuring efficient appointment scheduling. You will be the first point of contact for patients, providing essential support and information to meet their needs. The organization prides itself on fostering a supportive environment that promotes growth and flexibility. If you are passionate about patient care and looking to make a meaningful impact in a collaborative setting, this is the perfect opportunity for you.

Benefits

Comprehensive benefits package

Flexible work environment

Opportunities for growth

Supportive team atmosphere

Qualifications

• Experience in patient services and handling insurance coverage.
• Proficient in managing patient appointments and communications.

Responsibilities

• Coordinate daily clinic preparation, patient check-in, and charge posting.
• Manage incoming patient care requests and insurance authorizations.

Skills

Patient identification

Charge posting

Cash management

Appointment scheduling

Insurance coverage rules

Telephone communication

Education

Associate's Degree in Related Field

Experience in Lieu of Education

Tools

General office equipment

Basic computer skills

Job description

Patient Service Representative 1 - OHNS

Location: US-IL-Champaign

ID: 2025-10310

Category: Clerical

Position Type: Full-Time

Remote: No

Shift: Day

Schedule: M-F 8:00-5:00

Overview

The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met.

Responsibilities

1. Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
2. Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.
3. Serves as a role model by conducting self in a responsible, professional manner.
4. Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
5. Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
6. Successful completion of mandatory insurance training and ongoing competency refreshers.
7. Competent to initiate and secure prior authorizations as needed.

Qualifications

Certifications: , Education: Experience In Lieu of Education; Associate's Degree: Related Field, Work Experience: General office equipment; Basic computer skills

Carle Health Company Overview

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [e-mail].

Salary Range

The compensation range for this position is $16.98 per hour - $27.51 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.

Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.