Customer Care Specialist — Home Comfort Solutions

Johnson Heating, Cooling, and Plumbing; Franklin (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Short term disability

PTO + paid holidays

IRA with 3% company match

Paid training and company education

Company events

Uniforms and boot vouchers provided

Job summary

Johnson Heating, Cooling, and Plumbing is seeking a Customer Care Representative in Franklin, Indiana. You will field inquiries, provide high-quality service, and maintain product knowledge to boost customer satisfaction.

The role is full-time with a competitive $18-$22 per hour, benefits after 90 days, and opportunities for training and growth. You’ll work Monday–Friday with occasional weekends, using a script and CRM to track interactions and ensure a positive customer experience.

Qualifications

• High School Diploma or GED required.
• Must pass a background check and drug screening.
• Strong customer service mindset and communication skills.
• Excellent telephone etiquette.
• HVAC experience is a plus but not required.
• Go-getter attitude with attention to detail.
• Proficient computer skills, especially Microsoft Office.
• Ability to work independently and in a team.

Responsibilities

• Handle inbound customer inquiries via calls and emails.
• Use scripted responses to guide customers to the best service solution.
• Advise customers on products and services based on their needs.
• Maintain up-to-date product knowledge for accurate information.
• Log interactions in the CRM for cross-functional awareness.
• Make outbound calls and upsell when appropriate.
• Conduct follow-up calls to assess ongoing customer needs.

Skills

Customer service

Telephone etiquette

Attention to detail

Time management

Excellent communication

Microsoft Office

Teamwork

Bilingual (a plus)

Education

High School Diploma/GED

Tools

CRM software

Microsoft Office

Job description

Johnson Heating, Cooling, and Plumbing is seeking a Customer Care Representative in Franklin, Indiana. You will field inquiries, provide high-quality service, and maintain product knowledge to boost customer satisfaction.

The role is full-time with a competitive $18-$22 per hour, benefits after 90 days, and opportunities for training and growth. You’ll work Monday–Friday with occasional weekends, using a script and CRM to track interactions and ensure a positive customer experience.