Customer Care Specialist & Front Desk Backup

DOCUmation; San Antonio (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Generous PTO

Parental leave

Quarterly bonuses

Paid holidays

401(k) with match

Volunteer Time Off

Pre-paid legal

FSA and HSA options

Job summary

DOCUmation, based in San Antonio, TX, seeks a Call Center Representative / Backup Receptionist to join the Service team. You will handle customer calls, route requests, and perform data entry in the E-Automate system while providing front desk support.

The role requires in-person attendance, strong communication, multitasking, and accuracy with data entry. A High School Diploma or GED is required; customer service experience is preferred.

Qualifications

• Customer service or administrative experience preferred.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong verbal and written communication skills.
• Accurate data-entry and basic office skills.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to learn new software applications quickly.
• Strong attention to detail, teamwork, and commitment to quality.
• Knowledge of E-Automate preferred but not required.

Responsibilities

• Communicates with customers and internal employees in a professional manner for service calls and supply request.
• Prioritizes service calls and creates a work order for the appropriate technician.
• Prioritizes supply request and creates a supply order for proper shipping.
• Performs additional duties by inputting data into E-Automate system for both service and supplies.
• Performs miscellaneous clerical tasks as assigned by the Call Center Manager.
• Assists with DCA/Printanista, and other tasks that support DOCUmation’s Aftermarket organization.
• Prioritizes adequate support for the phone system.
• Serves as the primary backup receptionist, providing front desk coverage during all morning, lunch, and afternoon breaks.
• Covers front desk absences resulting from callouts, PTO, or other scheduled and unscheduled time away.
• Coordinates schedules with the primary receptionist to ensure breaks and other time away do not conflict.
• Greets and assists visitors and employees in a friendly and professional manner.
• Answers, screens, and forwards incoming calls to the appropriate department or individual.
• Assists with office management and administrative tasks as needed.
• Maintains confidentiality when handling sensitive information.
• Maintains reliable attendance and punctuality

Skills

Customer service

Administrative tasks

Multitasking

Communication skills

Data entry

Microsoft Office

E-Automate knowledge

Education

High School Diploma or GED

Tools

E-Automate

Microsoft Word

Excel

Outlook

Job description

DOCUmation, based in San Antonio, TX, seeks a Call Center Representative / Backup Receptionist to join the Service team. You will handle customer calls, route requests, and perform data entry in the E-Automate system while providing front desk support.

The role requires in-person attendance, strong communication, multitasking, and accuracy with data entry. A High School Diploma or GED is required; customer service experience is preferred.