Customer Care Specialist - Charlotte

trustterminix; Charlotte (NC); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive commission

Full benefits package

Paid training from day one

Job summary

Terminix Service Inc in Charlotte, NC is seeking a Customer Service & Collections Representative to handle a high volume of calls, collect payments, and drive sales. The role operates on a day shift, with no nights or weekends, at the branch on East Hebron Street.

Starting pay ranges from $16 to $17 per hour with commission, and a full benefits package is provided. Training is paid from day one, and the company emphasizes growth and a team-oriented environment.

Qualifications

• Strong communication and negotiation skills.
• Experience in sales, collections, and/or customer service preferred.
• Comfortable working in a fast-paced, goal-driven environment.
• Reliable, positive, and ready to grow with us.

Responsibilities

• Handle a high volume of inbound and outbound calls with professionalism and urgency.
• Engage with customers to resolve account issues, collect payments, and offer solutions.
• Drive sales through strong product knowledge and persuasive communication.
• Maintain accurate records and follow up to ensure customer satisfaction.

Skills

Communication skills

Negotiation

Sales

Customer service

Job description

Customer Service & Collections Representative

$16/hr.- $17/hr. Starting Pay Range + Commission

Day shift schedule: Monday - Friday, 8:00 AM - 5:00 PM (no nights or weekends!)

Job Location: All work will be performed at the Branch @ 513 East Hebron Street, Charlotte, NC 28273

Join our fast-paced team at Terminix Service Inc in Charlotte NC, where your people skills and drive make a real impact. We're looking for energetic professionals who thrive in a high-volume call environment and love helping customers while driving sales and results.

What You'll Do:

• Handle a high volume of inbound and outbound calls with professionalism and urgency
• Engage with customers to resolve account issues, collect payments, and offer solutions
• Drive sales through strong product knowledge and persuasive communication
• Maintain accurate records and follow up to ensure customer satisfaction

What We're Looking For:

• Strong communication and negotiation skills
• Experience in sales, collections, and/or customer service preferred
• Comfortable working in a fast-paced, goal-driven environment
• Reliable, positive, and ready to grow with us

Why Terminix Service Inc?

• $16/hr.-$17/hr. starting pay range + competitive commission structure
• Full benefits package: Medical, dental, vision, FSA, life insurance, paid holidays, PTO, 401(k) with match, profit-sharing, and more
• Paid training from day one - including travel and meals at no cost to you

ABOUT TERMINIX SERVICE, INC.

Terminix Service Inc, a family-owned company with over 80 years of history and 57 locations across SC, western NC, and GA. We provide exceptional Commercial & Residential Pest Control Services from 57 branches across South Carolina, western North Carolina, and the CSRA region of Georgia. We are recognized for being among the top 10 pest control companies in the country. We invest in the people and communities where our employees live and work. We are not just in the BUG business, we're in the PEOPLE business.

We believe in hiring extraordinary people and providing them with the opportunities and benefits that they need to reach both professional and personal success. As a family business, we know that our success comes from our people. Nearly half of our employees have worked with us for more than five years.

Location: 28273