Customer Care Specialist - Aiken

trustterminix; Aiken (SC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Full benefits

Paid training

College scholarships

Advancement opportunities

Job summary

Terminix Service, Inc. is seeking a Customer Service & Collections Representative to manage phone-based interactions with existing clients and onboarding of new ones. You will help customers select services, build relationships, and contribute to retention.

The role emphasizes high-volume calls, consultative selling, and light administrative tasks in a full-time, in-office setting with a competitive commission structure.

Qualifications

• Strong phone presence and excellent communication skills.
• Prior experience in sales, customer service, or call center environments.
• Ability to multitask and stay calm under pressure.
• Natural ability to talk to people and recommend solutions.
• Comfortable using basic computer systems.

Responsibilities

• Handle high call volumes - inbound and outbound calls.
• Engage in consultative selling - match needs with services.
• Build strong customer relationships to boost retention and loyalty.
• Grow the business via upselling, cross-selling, and new customers.
• Address questions and provide timely solutions; light invoicing and payments.

Skills

Phone presence

Sales/CS experience

Multitasking

People skills

Computer literacy

Job description

Customer Service & Collections Representative - Sales & Service

Location: 520 E. Pine Log Rd., Aiken, SC 29803 *You will report and perform work in the office*

$16/hr. - $18/hr. Starting Pay + Commission

Schedule: Day Shift Monday - Friday 8 am - 5 pm

Terminix Service, Inc. of Aiken SC is hiring Customer Service & Collections Representative who thrives on the phone, enjoys connecting with people, and is excited about offering valuable solutions that make homes safer and more comfortable.

What You'll Do

As a Customer Service & Collections Representative, your day will center around phone-based customer interactions - helping current clients, welcoming new ones, and offering the services they need. Your success is measured by how well you build relationships, retain accounts, and help customers discover the right services.

Your core responsibilities:

• Handle high call volumes - confidently manage a steady stream of inbound and outbound customer calls.
• Engage in consultative selling - identify customer needs and match them with the right pest control services.
• Build strong customer relationships - earn trust, increase retention, and promote loyalty.
• Grow the business - assist with upselling, cross-selling, and new customer acquisition.
• Solve problems on the spot - address questions or concerns and provide timely solutions.
• Support the team - occasionally assist with scheduling or processing transactions as needed.
• Inbound and outbound calls - scheduling services, handling collections, etc.
• Minimal administrative responsibilities - light invoicing, processing payments, etc.

What we are Looking For

• Strong phone presence and excellent communication skills
• Prior experience in sales, customer service, or call center environments
• Ability to multitask and stay calm under pressure
• Natural ability to talk to people and recommend solutions
• Comfortable using basic computer systems

Why Join Us

• $16 - $18/hr. starting pay + competitive commission structure
• Day shift schedule: Monday - Friday, 8:00 AM - 5:00 PM (no nights or weekends!)
• Full benefits package: Medical, dental, vision, FSA, life insurance, paid holidays, PTO, 401(k) with match, profit-sharing, and more
• Paid training from day one - including travel and meals at no cost to you
• College scholarships for employee dependents
• Opportunities for advancement - we love to promote from within

ABOUT TERMINIX SERVICE, INC.

Terminix Service Inc, a family-owned company with over 80 years of history and 57 locations across SC, western NC, and GA. We provide exceptional Commercial & Residential Pest Control Services from 57 branches across South Carolina, western North Carolina, and the CSRA region of Georgia. We are recognized for being among the top 10 pest control companies in the country. We invest in the people and communities where our employees live and work. We are not just in the BUG business, we're in the PEOPLE business.

We believe in hiring extraordinary people and providing them with the opportunities and benefits that they need to reach both professional and personal success. As a family business, we know that our success comes from our people. Nearly half of our employees have worked with us for more than five years.

Location: (29803)