Customer Care Specialist (Bi-Lingual)

BTI Montana; Quincy, Northern (WA, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Coleman Oil Company in Quincy, WA seeks a full-time temporary Customer Care Specialist who is bilingual to deliver outstanding service and maintain a professional image as part of the team.

You will support inventory, answer calls, greet visitors, enter data, process payments, and handle general clerical tasks while adapting to on-site operations and a rotating on-call schedule after training.

Qualifications

• Fluent in Spanish and English.
• Recent telephone/receptionist and/or customer service experience.
• Ability to multitask and stay calm under pressure.
• Willing to be on-call on rotating schedule after training.
• Ability to lift 30–50 lbs and sit for long periods.
• Proficient with computers and Microsoft products.

Responsibilities

• Assist in inventory management and month-end counts.
• Operate phone system and communicate professionally with customers.
• Greet walk-in customers and suppliers in a professional manner.
• Enter delivery tickets and other account information.
• Perform clerical tasks including copying, filing, and handling documents.
• Process payments.
• Other duties as assigned.

Skills

Bilingual (Spanish/English)

Computer skills

Customer service experience

Multitasking

Calm under pressure

On-call availability

Sit for long periods

Lift 30-50 lbs

Work with minimal supervision

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Specialist (Bi-Lingual)

Full Time Clerical Quincy, WA, US

5 days ago Requisition ID: 1924

About the Company

Founded in 1953, Coleman Oil Company has been a trusted fuel distributor serving the Pacific and Inland Northwest for more than 70 years. Headquartered in Lewiston, Idaho, the company has built a strong reputation for safety, operational excellence, exceptional customer service, and community involvement. Under three generations of family leadership, Coleman Oil expanded its network of fuel terminals and distribution facilities throughout the region before joining the NorthStar Energy family of companies in 2025.

Today, Coleman Oil is part of a family of operations that includes CityServiceValcon (CSV), a respected regional energy provider with roots dating back to 1932, and Sunset Mart, a network of 12 fuel stations/convenience stores serving communities across Idaho and Washington. Together, these companies deliver a comprehensive range of energy solutions, including wholesale and retail fuels, aviation fuel, propane, cardlock services, lubricants, bulk fuel delivery, and retail convenience offerings. Serving customers across the Northwest, we support a wide range of industries and communities with a shared commitment to safety, reliability, service excellence, and local partnerships.

About the Role

We are looking for a full-time temporary(3 months) Customer Care Specialist who is bi-lingual to be responsible for providing excellent customer service and maintaining a professional image as part of the company team.

You’ll report to the Plant Manager for our Quincy, WA location, focusing on these key responsibilities:

• Assist in inventory management of products with month-end count, ordering, shipping and receiving to other plants and non-local customers.
• Smoothly answer and operate phone system, communicating with customers in a professional manner.
• Greet and assist walk-in customers or suppliers in a professional manner.
• Perform data entry of delivery tickets, work orders and other account information as needed.
• Perform various clerical functions, including copying, printing, filing, sending/receiving/distributing documents.
• Accept and process payments.
• Other duties as assigned.

Skills and Experience

• Fluent in Spanish and English
• Working knowledge of computers and Microsoft products, and the ability to learn new programs.
• Recent telephone/receptionist and or customer service experience.
• Ability to multi-task.
• Ability to stay calm under pressure.
• Willing to be on-call on a rotating schedule once fully trained.
• Ability to sit for long periods.
• Ability to lift 30-50 lbs.
• Work in moderate noise levels.
• Work with minimum supervision.

Additional information

Coleman Oil Company participates in E-Verify to confirm the employment eligibility of all newly hired employees. E-Verify is a web-based system operated by the U.S. Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). It electronically verifies the information provided on Form I-9, Employment Eligibility Verification, to ensure that employees are legally authorized to work in the United States.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.