Customer Care Specialist

Coleman Oil Company; Oldtown (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sick leave

Life Insurance

AD&D Insurance

401K match

Holidays

Job summary

Coleman Oil Company is hiring a Customer Care Specialist in Old Town, ID to deliver excellent customer service at a full-time, clerical level. You will report to the Plant Manager for the Oldtown location and handle deliveries, payments, reception duties, and data entry as part of a small, local team.

The role emphasizes strong communication, reliability, and the ability to manage multiple tasks in a busy environment while maintaining a professional image.

Qualifications

• Working knowledge of computers and Microsoft products, and the ability to learn new programs.
• Recent telephone/receptionist and or customer service experience.
• Ability to multi-task.
• Ability to stay calm under pressure.
• Willing to be on-call on a rotating schedule once fully trained.
• Ability to sit for long periods.
• Ability to lift 30-50 lbs.
• Work in moderate noise levels.
• Work with minimum supervision.

Responsibilities

• Assist in inventory management of products with month-end count, ordering, shipping and receiving to other plants and non-local customers.
• Smoothly answer and operate phone system, communicating with customers in a professional manner.
• Greet and assist walk-in customers or suppliers in a professional manner.
• Perform data entry of delivery tickets, work orders and other account information as needed.
• Perform various clerical functions, including copying, printing, filing, sending/receiving/distributing documents.
• Accept and process payments.
• Other duties as assigned.

Skills

Customer service

Phone system

Data entry

Multi-tasking

On-call rotation

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Specialist

Full Time Clerical Old Town, ID, US

7 days ago Requisition ID: 1923

About the Company

Founded in 1953, Coleman Oil Company has been a trusted fuel distributor serving the Pacific and Inland Northwest for more than 70 years. Headquartered in Lewiston, Idaho, the company has built a strong reputation for safety, operational excellence, exceptional customer service, and community involvement. Under three generations of family leadership, Coleman Oil expanded its network of fuel terminals and distribution facilities throughout the region before joining the NorthStar Energy family of companies in 2025.

Today, Coleman Oil is part of a family of operations that includes CityServiceValcon (CSV), a respected regional energy provider with roots dating back to 1932, and Sunset Mart, a network of 12 fuel stations/convenience stores serving communities across Idaho and Washington. Together, these companies deliver a comprehensive range of energy solutions, including wholesale and retail fuels, aviation fuel, propane, cardlock services, lubricants, bulk fuel delivery, and retail convenience offerings. Serving customers across the Northwest, we support a wide range of industries and communities with a shared commitment to safety, reliability, service excellence, and local partnerships.

About the Role

We are looking for a Customer Care Specialist to be responsible for providing excellent customer service and maintaining a professional image as part of the company team.

You’ll report to the Plant Manager for our Oldtown, ID location, focusing on these key responsibilities:

• Assist in inventory management of products with month-end count, ordering, shipping and receiving to other plants and non-local customers.
• Smoothly answer and operate phone system, communicating with customers in a professional manner.
• Greet and assist walk-in customers or suppliers in a professional manner.
• Perform data entry of delivery tickets, work orders and other account information as needed.
• Perform various clerical functions, including copying, printing, filing, sending/receiving/distributing documents.
• Accept and process payments.
• Other duties as assigned.

Skills and Experience

• Working knowledge of computers and Microsoft products, and the ability to learn new programs.
• Recent telephone/receptionist and or customer service experience.
• Ability to multi-task.
• Ability to stay calm under pressure.
• Willing to be on-call on a rotating schedule once fully trained.
• Ability to sit for long periods.
• Ability to lift 30-50 lbs.
• Work in moderate noise levels.
• Work with minimum supervision.
• 5 Days of Sick Leave/year
• Employer paid Basic Life, AD'D, and Long-term Disability Insurance
• 4% 401K Retirement Account Match
• 6 Holidays/year

Additional information

Coleman Oil Company participates in E-Verify to confirm the employment eligibility of all newly hired employees. E-Verify is a web-based system operated by the U.S. Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). It electronically verifies the information provided on Form I-9, Employment Eligibility Verification, to ensure that employees are legally authorized to work in the United States.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.