Customer Care Specialist

Chiral Technologies, Inc.; West Chester (Chester County); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Chiral Technologies, Inc. is seeking a Customer Care Specialist to provide exceptional service, processing quotes and orders, and supporting logistics and purchasing in a collaborative team.

You will assist Sales, Accounting, and Production, respond promptly to customer inquiries, and ensure customer needs are met with a professional approach. This role requires high attention to detail and strong communication skills in a fast-paced environment.

Formación

• Demonstrate high information retention and focus.
• Be a motivated team player supporting customers and internal teams.
• Exhibit ethical professionalism and discretion in all dealings.
• Communicate clearly both verbally and in writing with customers and internal teams.
• Show strong ownership of tasks and problem-solving abilities.
• Manage multiple priorities with attention to detail in a small company culture.

Responsabilidades

• Provide timely and accurate quotes for the sales team.
• Process sales orders from quotation to invoicing/shipment, including international shipments.
• Coordinate with customers and sales reps to streamline communications and status updates.
• Obtain tax information and verify customer credits before shipment.
• Maintain and update customer data in Sage CRM and Sage 100.
• Perform routine clerical duties and support shipping operations.

Conocimientos

Attention to detail

Team player

Ethical professionalism

Oral and written communication

Problem solving

Multi-tasking

Small company culture fit

Educación

Associate degree or equivalent

Herramientas

Microsoft Office

Sage 100 ERP

Sage CRM

Descripción del empleo

The Customer Care Specialist will provide customer service, quote/order processing, logistics, and purchasing support in an environment of teamwork, high efficiency, cross-training and continuous improvement. The Customer Care Specialist will support the Sales, Accounting, and Production teams, respond to customer needs in a prompt, effective, and professional manner, and ensure the customer’s needs are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and maintain a working knowledge of:
  • CTI’s product offerings, all lines
  • Shipping systems including, but not limited to: UPS, FedEx, DHL, specialty carriers
  • Sage 100 ERP and CRM: Quoting, Sales Order, Purchasing, Accounts Receivable and Inventory Management
  • Credit card processing applications
• Provide timely and accurate quotes for sales team, high level of attention to detail required
• Accurately process sales orders from quotation through invoicing/shipment, paying special attention to international shipments and individual customer requirements
• Work within a team to accurately process customer orders (quotes, invoicing, packaging and shipping) and communicate order/project status via phone and e-mail (high volume)
  • Obtain necessary sales tax information including exemption certificates during new customer set-up
  • Verify current customer credit limits when processing orders and advise the accounting department of any credit issues prior to shipment
• Operate as the point of contact between customers and sales representatives to streamline communications
• Provide phone-based support to answer and resolve a wide variety of customer inquiries, strong problem-solving and task ownership through resolution required
• Document outcomes and steps taken when dealing with uncommon or challenging issues in applicable databases (including, but not limited to)
  • Customer RMAs
  • Prepare applicable weekly/monthly/quarterly reports as required
  • Sage CRM
• Update customer files and databases in Sage CRM and Sage 100 and others as required
• Perform routine clerical and shipping duties (e.g. filing customer invoices, recording, logging, preparing records) as required, including:
  • Monitoring shipping/receiving area to ensure carrier/delivery access to facility, assist as needed
  • Logging in packages received, utilizing appropriate systems to notify recipients that packages have arrived
  • Packing/labeling/shipment of outbound shipments
• Actively work to assist customers and coworkers
• Share responsibility for Monthly Inventory Counts and Inventory Purchasing, including receipt of goods into inventory as applicable and generate purchase orders
• Must be willing to obtain DOT training in shipment of hazardous goods
• Other miscellaneous duties may be assigned by Management as needed

DIRECTLY SUPERVISES: No Direct Reports

INDIRECTLY SUPERVISES: No Indirect Reports

QUALIFICATIONS:

• Must be able to demonstrate a high level of information retention and focus
• Must be a motivated team player, driven to support customers and internal teams
• Demonstrate a high level of ethical professionalism and discretion
• Possess exceptional oral, written and interpersonal communication skills
• Problem-solving skills, flexibility, and strong ownership of task
• Capable of managing multiple priorities with strong attention to detail
• Must be able to work well within a small company culture

EDUCATION:

• Associate’s degree or equivalent work experience

EXPERIENCE:

• 3-5 years customer service or inside sales support experience
• Shipping experience required; working knowledge of Incoterms and logistics preferred
• DOT training in shipment of hazardous goods preferred, but not required
• Very high proficiency in all Microsoft Office programs (Outlook, Excel, Word); Experience with Sage 100 Accounting software and Sage CRM preferred but not required

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to lift 25 pounds and work efficiently in a fast-paced environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUIPMENT USED:

Standard office equipment

Shipping and Receiving Equipment

WORK ENVIRONMENT:

Typical office environment, shipping area may experience fluctuating temperatures