Customer Care Specialist

Socket.dev; Quincy (WA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

PTO 2 weeks

Sick leave 5 days

Medical insurance

Life/AD&D/LTD insurance

401K match 4%

Holidays 6

Job summary

Coleman Oil Company is seeking a full-time temporary Customer Care Specialist in Quincy, WA. You will provide excellent customer service, manage phone inquiries, process payments, and support inventory and deliveries to keep operations running smoothly.

Reporting to the Plant Manager, this role requires strong communication, basic computer skills, and the ability to multitask in a busy environment. This temporary position offers comprehensive benefits and a chance to contribute to a

Qualifications

• Recent telephone/receptionist or customer service experience.
• Ability to multi-task in a fast-paced environment.
• Stay calm under pressure and handle inquiries professionally.
• Willing to be on-call on a rotating schedule after training.
• Lift 30–50 lbs as needed.
• Sit for long periods and work with minimal supervision.
• Computer literacy with Microsoft Office suite.

Responsibilities

• Assist in inventory management, month-end counts, and shipping/receiving to other plants.
• Organize deliveries and coordinate with drivers and customers.
• Answer and operate the phone system professionally.
• Greet and assist walk-in customers and suppliers.
• Data entry of delivery tickets and work orders; maintain records.
• Perform clerical tasks: copying, printing, filing, sending/receiving documents.
• Accept and process payments from customers.
• Perform other duties as assigned.

Skills

Multi-tasking

Calm under pressure

On-call rotating schedule

Sitting for long periods

Lift 30-50 lbs

Basic computer skills

Microsoft Office

Customer service experience

Phone system operation

Tools

Phone system operation

Job description

About the Company

Founded in 1953, Coleman Oil Company has been a trusted fuel distributor serving the Pacific and Inland Northwest for more than 70 years. Headquartered in Lewiston, Idaho, the company has built a strong reputation for safety, operational excellence, exceptional customer service, and community involvement. Under three generations of family leadership, Coleman Oil expanded its network of fuel terminals and distribution facilities throughout the region before joining the NorthStar Energy family of companies in 2025.

Today, Coleman Oil is part of a family of operations that includes CityServiceValcon (CSV), a respected regional energy provider with roots dating back to 1932, and Sunset Mart, a network of 12 fuel stations/convenience stores serving communities across Idaho and Washington. Together, these companies deliver a comprehensive range of energy solutions, including wholesale and retail fuels, aviation fuel, propane, cardlock services, lubricants, bulk fuel delivery, and retail convenience offerings. Serving customers across the Northwest, we support a wide range of industries and communities with a shared commitment to safety, reliability, service excellence, and local partnerships.

About the Role

We are looking for a full-time temporary(3 months) Customer Care Specialist to be responsible for providing excellent customer service and maintaining a professional image as part of the company team.

You’ll report to the Plant Manager for our Quincy, WA location, focusing on these key responsibilities:

• Assist in inventory management of products with month-end count, ordering, shipping and receiving to other plants and non-local customers.
• Organize deliveries.
• Smoothly answer and operate phone system, communicating with customers in a professional manner.
• Greet and assist walk-in customers or suppliers in a professional manner.
• Perform data entry of delivery tickets, work orders and other account information as needed.
• Perform various clerical functions, including copying, printing, filing, sending/receiving/distributing documents.
• Accept and process payments.
• Other duties as assigned.

Skills and Experience

• Working knowledge of computers and Microsoft products, and the ability to learn new programs.
• Recent telephone/receptionist and or customer service experience.
• Ability to multi-task.
• Ability to stay calm under pressure.
• Willing to be on-call on a rotating schedule once fully trained.
• Ability to sit for long periods.
• Ability to lift 30-50 lbs.
• Work in moderate noise levels.
• Work with minimum supervision.

Benefit

• 2 Weeks’ Paid Time Off/year
• 5 Days of Sick Leave/year
• Medical/Dental/Vision Insurance
• Employer paid Basic Life, AD&D, and Long-term Disability Insurance
• 4% 401K Retirement Account Match
• 6 Holidays/year

Additional information

Coleman Oil Company participates in E-Verify to confirm the employment eligibility of all newly hired employees. E-Verify is a web-based system operated by the U.S. Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). It electronically verifies the information provided on Form I-9, Employment Eligibility Verification, to ensure that employees are legally authorized to work in the United States.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.