Customer Care Specialist

Medium Corporation; Northern (KY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Remote-first culture

Career growth opportunities

Health plans

Equity and bonus (Sales Only!)

Job summary

Medium Corporation is a healthcare technology company delivering AI-powered clinical notes (QuickNotes) and remote patient monitoring (QuickVitals) to multispecialty clinics. A Customer Care Specialist will be the first line of support for clinics adopting QuickNotes, ensuring a seamless onboarding, training, and daily assistance experience.

This role blends customer service, technical troubleshooting, and relationship management, making you essential to clinic success and patient impact.

Qualifications

• Bachelor's degree in healthcare, business, or related field.
• 3+ years of experience supporting healthcare organizations in Fresno County (preferred).
• Strong knowledge of clinic workflows and EHR/EMR systems.
• Excellent communication, problem-solving, and multitasking skills.
• Experience with SaaS or healthcare technology tools.
• Detail-oriented and comfortable with HIPAA compliance requirements.

Responsibilities

• Provide timely and professional support to physicians, nurses, and clinic staff using QuickNotes.
• Respond to support tickets, calls, and emails with accuracy and empathy.
• Train users on QuickNotes features and best practices.
• Escalate technical issues to Product/Engineering and follow up with clinics.
• Track and report common support trends to improve product usability.
• Ensure all interactions meet HIPAA compliance and security standards.
• Collaborate with Customer Success and Account teams to improve adoption.

Skills

Communication

Problem solving

Multitasking

Education

Bachelor's degree in healthcare, business, or related field

Job description

Cronic Care delivers AI-powered clinical notes (QuickNotes) and remote monitoring (QuickVitals) for multispecialty clinics.

Cronic Care is a healthcare technology company delivering AI-powered clinical documentation (QuickNotes) and remote patient monitoring (QuickVitals) to help multispecialty clinics streamline workflows, improve patient outcomes, and boost revenue.

Role Overview

As a Customer Care Specialist, you will serve as the first line of support for clinics adopting QuickNotes. You'll ensure providers and staff have a seamless experience - from onboarding and training to ongoing daily support. This role blends customer service, technical troubleshooting, and relationship management, making you essential to our clinic success and patient impact.

Key Responsibilities

• Provide timely and professional support to physicians, nurses, and clinic staff using QuickNotes
• Respond to support tickets, calls, and emails with accuracy and empathy
• Train users on QuickNotes features and best practices
• Escalate technical issues to Product/Engineering and follow up with clinics
• Track and report common support trends to improve product usability
• Ensure all interactions meet HIPAA compliance and security standards
• Collaborate with Customer Success and Account teams to improve adoption

Qualifications

• Bachelor's degree in healthcare, business, or related field.
• 3+ years of experience supporting healthcare organizations in Fresno County (preferred)
• Strong knowledge of clinic workflows and EHR/EMR systems
• Excellent communication, problem-solving, and multitasking skills
• Experience with SaaS or healthcare technology tools
• Detail-oriented and comfortable with HIPAA compliance requirements
• Passion for helping clinicians and patients succeed

Why Join Us?

• Remote-first culture with flexibility and autonomy.
• Career growth opportunities as Cronic Care expands within CA
• Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees.
• Compensation and Equity: Competitive compensation, equity grants, commission/bonus (Sales Only!) for full time employees.

Compensation

• $50K - $65K , Offers Equity
• Compensation is market-based and may vary by U.S. location, knowledge, skills, and experience. The listed range reflects our lowest to highest market rates.

Equal Opportunity Employer

Cronic Care is an equal opportunity employer. All qualified applicants are considered without regard to race, gender, identity, religion, origin, veteran status, or disability.

This opportunity is open to individual applicants only. We kindly ask that recruiting agencies or third-party recruiters do not submit resumes on behalf of candidates. Only direct applications will be reviewed.

Cronic Care delivers AI-powered clinical notes (QuickNotes) and remote monitoring (QuickVitals) for multispecialty clinics.