Customer Care Specialist

On Demand; Newton Falls (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

On Demand, a trusted Ohio provider of outpatient counseling and MAT, is seeking a compassionate Customer Service Specialist in Newton Falls. You will be the first point of contact for clients and visitors, delivering friendly front-desk support.

Responsibilities include greeting and assisting clients, handling paperwork, scheduling services, obtaining prior authorizations, and documenting interactions while advocating for our treatment services; prior experience in administrative roles is a plus.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED.
• Background check (BCI/FBI) and pre-employment drug screen required.
• Experience in administrative, custodial, or property management preferred.
• Experience with insurance verification preferred.

Responsibilities

• Greet clients and visitors with enthusiasm and professionalism.
• Assist with paperwork, document filing, scheduling services, and obtaining prior authorizations.
• Manage phone calls, assessments, and client inquiries.
• Advocate for treatment and provide information about services.
• Document data related to client interactions.
• Inventory and maintenance of supplies; copying, faxing, scanning, and mailing.

Skills

Customer service

Front desk

Data entry

Phone handling

Education

High School Diploma or GED

Tools

Insurance verification

Job description

Make an Impact Where It Matters Most

On Demand is a trusted Ohio provider of outpatient counseling and medication-assisted treatment (MAT). We support individuals working toward lasting recovery from mental health and substance use disorders.

Schedule: Part-time, approximately 20 hrs per week.

Location: Newton Falls

Position Overview:

We are looking for a compassionate and dedicated Customer Service Specialist to join our team. In this role, you will be the first point of contact for clients and visitors, providing exceptional customer care and front desk support.

Essential Functions:

• Greet clients and visitors with enthusiasm and professionalism, assist with paperwork and document filing, schedule services and obtain prior authorizations, and manage phone calls, assessments, and client inquiries.
• Advocate for treatment and provide information about our services.
• Properly and accurately document data related to client interactions.
  
• Perform other clerical duties including inventory and maintenance of supplies, copying, faxing, scanning, and mailing as assigned.

Qualifications:

• Must be at least 18 years of age.
• High School Diploma or GED
• Successful completion of BCI/FBI background check and pre-employment drug screen.
• Prior experience in administrative, custodial, or property management roles preferred.
• Prior experience with insurance verification preferred.

EOE/DFWP