Customer Care Specialist

True Fashionistas; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Training & development

Vision insurance

Job summary

True Fashionistas in Naples, FL is seeking a Customer Care Specialist to be the heartbeat of our consignor program. You will build lasting relationships, explain contracts, and deliver trusted, detail-driven service.

Join a team recognized as a top place to work in Southwest Florida and enjoy benefits including health, vision, dental, a 401(k) match, and growth opportunities as we reshape sustainable fashion retail.

Qualifications

• Proven customer service experience and the ability to handle any situation with grace and composure.
• A calm, steady presence that puts people at ease.
• Sharp attention to detail and strong organizational skills.
• A positive, focused attitude in a fast-paced environment.
• The energy for an active role that keeps you on your feet.

Responsibilities

• Build lasting relationships with our consigner community
• Explain consignment contracts, policies, and account details clearly and confidently
• Manage consigner accounts with accuracy and attention to detail
• Deliver the elevated service our clients expect, every single time
• Keep our consignment area organized, welcoming, and beautifully presented

Skills

Customer service

Calm demeanor

Attention to detail

Organizational skills

Positive attitude

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Customer Care Specialist | True Fashionistas | Naples, FL

Named One of the Best Places to Work in Southwest Florida

This is more than a job. It's a place to grow.

At True Fashionistas, Florida's largest lifestyle resale store, we believe great service changes how people feel the moment they walk through our doors. Our team has earned us recognition as one of the Best Places to Work in Southwest Florida, and we're looking for someone who wants more than a paycheck. We want someone who wants to contribute, grow, and take real pride in their work.

If you're an experienced customer service professional who believes reliability is a strength and relationships are everything, keep reading.

The Role

As our Customer Care Specialist, you'll be the heart of our consignment operation. Our consigners trust us with their pieces, and they'll trust you to handle their accounts with care, clarity, and consistency. No two days look the same, and that's part of what makes this role so rewarding.

What You'll Do

• Build lasting relationships with our consigner community
• Explain consignment contracts, policies, and account details clearly and confidently
• Manage consigner accounts with accuracy and attention to detail
• Deliver the elevated service our clients expect, every single time
• Keep our consignment area organized, welcoming, and beautifully presented

Who You Are

You show up. You follow through. You care about doing things right, even when no one is watching. You know that great service is built on trust as much as knowledge.

You bring:

• Proven customer service experience and the ability to handle any situation with grace and composure
• A calm, steady presence that puts people at ease
• Sharp attention to detail and strong organizational skills
• A positive, focused attitude in a fast-paced environment
• The energy for an active role that keeps you on your feet

Why True Fashionistas

• Recognized as one of the Best Places to Work in Southwest Florida
• Health, vision, and dental insurance
• Performance bonus program
• 401(k) with company match
• Real advancement opportunities in a growing company
• The chance to be part of the sustainable fashion movement that's reshaping retail