Customer Care Specialist

Jobtailor; Milan (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor seeks a concierge-level guest services professional in the United States to deliver personalized assistance with reservations, travel details, and account management.

You will answer inquiries promptly, manage reservations in the Livery Coach system, and provide expert guidance on availability, pricing, and logistics while maintaining a polished, professional tone. Strong organization and reliability are essential.

Qualifications

• High school diploma or GED required.
• Exceptional verbal and written communication skills.
• Passionate about delivering luxury service.
• Highly organized with the ability to multi-task in a fast-paced, high-touch environment.
• Tech-savvy with strong typing skills; familiarity with Microsoft Office Suite and Google Maps.

Responsibilities

• Deliver a concierge-level guest experience, providing personalized assistance with reservations, travel details, and account management.
• Answer phone calls, emails, and online inquiries promptly with a service-first mindset.
• Manage reservations, build client profiles, and ensure accuracy within the Livery Coach reservation system.
• Offer expert guidance on availability, pricing, and travel logistics while maintaining a polished and professional tone.
• Process deposits, explain company policies, and prepare service contracts.
• Maintain seamless communication with chauffeurs, dispatchers, and clients to uphold our commitment to flawless execution.

Skills

Excellent communication

Organized

Multi-tasking

Typing skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Google Maps

Online search tools

Job description

• Deliver a concierge-level guest experience, providing personalized assistance with reservations, travel details, and account management.
• Answer phone calls, emails, and online inquiries promptly with a service-first mindset.
• Manage reservations, build client profiles, and ensure accuracy within the Livery Coach reservation system.
• Offer expert guidance on availability, pricing, and travel logistics while maintaining a polished and professional tone.
• Process deposits, explain company policies, and prepare service contracts.
• Maintain seamless communication with chauffeurs, dispatchers, and clients to uphold our commitment to flawless execution.

Requirements

• High school diploma or GED required.
• Hospitality, luxury service, or transportation industry experience preferred but not required.
• Exceptional verbal and written communication skills.
• Passionate about delivering luxury service.
• Highly organized with the ability to multi-task in a fast-paced, high-touch environment.
• Tech-savvy with strong typing skills; proficiency in Microsoft Office Suite and familiarity with Google Maps and online search tools.
• Reliable transportation and punctual attendance are essential.