Customer Care Specialist

WESCO; Chicago (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Wesco is seeking a Specialist - Customer Care to operate within the Centralized Customer Care team, focusing on supplier invoice resolution. The role supports Accounts Payable in resolving variances between purchase orders and supplier invoices, and may process offsetting transactions under Wesco policies and procedures.

You will work with Sales, Operations, and Inventory Management to research payables issues, communicate outcomes, and manage a high volume of discrepancies across branches,

Qualifications

• High School Degree or Equivalent required; Associates’ Degree preferred.
• 1 year of related experience required; 3 years preferred.
• 1 year of Oracle or other large integrated financial system experience is preferred.
• Accounting knowledge strongly preferred (income statements, GL, balance sheets, sales, margin).
• Strong Microsoft Excel experience preferred.
• Ability to travel up to 25%.
• Able to communicate effectively verbally and in writing.

Responsibilities

• Assist with research and resolution on supplier invoice discrepancies with little supervision.
• Assist with resolution of discrepancies and processing offsetting transactions.
• Serve as subject matter expert for supplier invoice resolution across Sales, Operations, Inventory Management, and Accounts Payable.
• Coordinate with Sales, Operations, Inventory Management, and AP to resolve payables issues and communicate resolutions.
• Organize and manage large volumes of discrepancies across multiple branches and escalate as needed.

Skills

Time management

Interpersonal skills

Verbal and written communication

Attention to detail

Pressure handling

Education

High School Diploma or equivalent

Associates’ Degree preferred

Tools

Oracle

Microsoft Excel

Microsoft Word

Email clients/Outlook

Job description

As a Specialist - Customer Care, you will be part of a specialized team within Wesco’s Centralized Customer Care organization focused specifically on supplier invoice resolution. You will assist with root cause discrepancies between purchase orders and a supplier’s invoices. You will support the Accounts Payable team on appropriate resolution and processing any offsetting transactions (including inventory and cost adjustments), largely self-directed within the framework of Wesco’s internal policy, and Customer Care’s standard operating procedures.

Responsibilities:

• Assist with research and resolution on supplier invoice discrepancies (variance between Wesco Purchase Order and Supplier Invoice) with little supervision

• Assist with resolution of discrepancies, and processing offsetting transactions (such as cost adjustments to inventory and historical corrections to customer billings) to ensure complete resolution

• Supplier invoice resolution subject matter expert for the field (Sales and Operations)

• Provides support between Sales, Operations, Inventory Management, and Accounts Payable teams to research and resolve payables issues and communicate resolution back to Accounts Payable team

• Effectively organizes and manages large volume of discrepancies across numerous branches, interfacing with employees in the field, and escalating timely to field management as necessary

Qualifications:

• High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred

• 1 year of related experience required; 3 years preferred

• 1 year of Oracle or other large integrated financial system experience is preferred

• Accounting knowledge strongly preferred, including understanding of income statements, general ledger accounts, balance sheets, sales, and margin, etc. preferred

• Strong Microsoft Excel experience is preferred

• Time management skills required, including ability to prioritize customer issues and resolve with positive outcomes

• Solid interpersonal skills that allow one to work effectively in a diverse working environment

• Able to effectively communicate both verbally and in writing

• Able to work well under pressure

• Strong attention to detail

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

• Computer literate, including effective working skills of MS Word, Excel and e-mail

• Ability to travel up to 25%

#LI-AG1

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive.

Learn more about Working at Wesco here (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html) and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates(“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.