Customer Care Specialist

Aloha-Termite-and-Pest; Kapolei (HI); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Competitive pay

Health insurance

401(k) retirement plan

Consistent schedule: Mon-Fri 8am-5pm

Paid time off (PTO) and holidays

Life insurance

Job summary

Aloha Termite & Pest Control is seeking a friendly, detail-oriented Customer Service & Admin Professional to join our Kapolei headquarters. You will be the first point of contact for clients via phone, text, and email, and handle scheduling, billing, and data entry with accuracy.

We offer hands-on training, a Monday–Friday schedule from 8:00 AM to 5:00 PM, competitive pay starting at $19 per hour, comprehensive benefits, and a supportive team focused on the Aloha Spirit.

Qualifications

• Experience in customer service or admin support.
• Strong communication and organizational skills.
• Ability to pass background check and pre-employment drug screen.

Responsibilities

• Serve as the welcoming primary point of contact for clients via phone, text, and email.
• Coordinate service appointments, route calls, and manage field technician schedules.
• Maintain precise customer records and keep databases organized.
• Support sales and field teams with billing, lead management, and administrative tasks.

Skills

Customer relations

Logistics & dispatching

Data integrity

Team coordination

Job description

Customer Service & Admin Professional | Kapolei

Build a Career with Hawaii’s Industry Leader

It is time to move beyond just a \"job\" and step into a stable, long-term career with room to grow. Aloha Termite & Pest Control is seeking a reliable, people-first professional to join our busy Kapolei headquarters. We provide a supportive, fast-paced environment where your attention to detail, positive energy, and commitment to the Aloha Spirit make a tangible difference every single day.

We provide comprehensive, hands-on training for the right candidate.

Your Role & Impact

• Customer Relations: Serve as the welcoming primary point of contact for our clients via phone, text, and email.


• Logistics & Dispatching: Coordinate service appointments, route calls, and efficiently manage field technician schedules.


• Data Integrity: Maintain precise customer records, process account updates, and keep our databases organized.


• Team Coordination: Closely support our sales and field teams with billing, lead management, and vital administrative tasks.

Compensation & Premium Benefits

We take care of our team like family because administrative and customer support professionals are the absolute backbone of our daily success.

• Competitive Pay: Starting at $19.00+ per hour, with transparent pathways for growth and advancement.


• Full Health Coverage: Comprehensive Medical, Dental, and Vision insurance plans.


• Retirement Security: 401(k) retirement plan featuring a generous company match.


• Consistent Schedule: Enjoy a stable Monday through Friday, 8:00 AM to 5:00 PM schedule, giving you your weekends back.


• Time Off & Peace of Mind: Generous Paid Time Off (PTO), observed holidays, company-paid life insurance, and ongoing paid training.

Who We Are Looking For

We hire for character, positive attitude, and reliability:

• Professionalism: Strong, clear communication skills paired with a proactive, solution-oriented attitude.


• Reliability: A rock-solid work ethic and a firm commitment to being a dependable team player.


• Technical Aptitude: Comfortable navigating computers and picking up new software quickly (any prior dispatching or customer service background is a definite bonus).


• The Essentials: A valid Hawaii Driver’s License with a clean record, and the ability to pass a comprehensive background check and pre-employment drug screen.

Join Our Team

Join a local, family-oriented company trusted across the Hawaiian islands for over 25 years. Serve your community with heart, hustle, and genuine Aloha.

Aloha Termite & Pest Control is an Equal Opportunity Employer and a 100% Drug-Free Workplace.