Customer Care Specialist

Boyne Mountain Resort; Boyne Falls (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Ski passes

Golf passes

Waterpark passes

Discounts for food, beverages, retail,

Job summary

Boyne Mountain Resort in Michigan is seeking a Customer Care Specialist for full-time, year-round work. You will respond to product sales inquiries via phone, email, and chat, log notes, and troubleshoot ecommerce transactions with guests.

This entry-level role offers ski, golf, and waterpark perks and requires strong communication and writing skills, a friendly, patient attitude, and knowledge of Boyne Mountain Resort offerings.

Qualifications

• High School diploma or equivalent; college experience desirable.
• Experience in hospitality with strong communication skills.
• Friendly, personable and empathetic.
• Knowledge about Boyne Mountain Resort offerings.
• Passion for ski, snowboard, golf and outdoor industry.
• Strong writing and grammar skills; ability to curate professional responses.

Responsibilities

• Respond to all customer inquiries via email and phone in a timely manner.
• Monitor and report on users’ reactions to product offerings; troubleshoot challenges.
• Share suggestions with Revenue Manager and Digital Product Specialist professionally.
• Tend to all voicemail messages and email inquiries from [e-mail].
• Help customers identify login credentials and Boyne Rewards accounts.
• Train AI powered chatbot to respond accurately to online inquiries and monitor escalation.

Skills

Communication skills

Writing & grammar

Customer service

Empathy

Hospitality knowledge

Ecommerce familiarity

Multitasking

Teamwork

Flexible schedule

Education

High School diploma or equivalent

College experience desirable

Job description

Overview

Full-time, year-round entry-level position at Boyne Mountain Resort. The Customer Care Specialist responds to all product sales inquiries via Customer Care channels - phone, email, and chat. The Customer Care Specialist works under the supervision of the Ticket & Season Pass Revenue Manager and is responsible for logging conversations notes while assisting customers with a multitude of questions, troubleshooting ecommerce transactions with guests, and doing so in a prompt manner. As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more!

Benefits

• ski passes
• golf passes
• waterpark passes
• discounts for food, beverages, retail, daycare, and so much more!

Responsibilities

The Customer Care Specialist's typical job functions include:

• Respond to all customer inquiries via email and phone in a timely manner
• Monitor and report on users’ reactions of product offerings, troubleshoot challenges
• Share suggestions with Ticket & Season Pass Revenue Manager and Digital Product Specialist professionally
• Tend to all voicemail messages and email inquiries from [e-mail]
• Help customers identify login credentials and Boyne Rewards accounts
• Trains AI powered chatbot to respond accurately to online inquiries, and monitors chatbot dashboard offering live escalation (responses) as needed

Qualifications

This position might be for you if:

• You possess a High School diploma or equivalent; college experience desirable
• You have previous experience working in hospitality industry with strong communication skills
• You are friendly, personable, and empathetic
• You have knowledge about Boyne Mountain Resort and the resort offerings
• You are pssionate about ski, snowboard, golf, and outdoor industry
• You have a positive attitude with willingness to learn new skills
• You have strong writing and grammar skills with a proven ability to curate professional responses
• You understand eCommerce strategy and tactics
• You are detail oriented, organized and able to manage multiple conversations and deliverables
• You thrive in a fast-paced, ever changing, highly productive, and collaborative environment
• You are able to work flexible schedule, including weekends, with varying hours based on season