Customer Care Specialist

United Parcel Service, Inc.; Aston Township (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

United Parcel Service, Inc. in Aston, PA is seeking an entry-level professional to support customer and vendor requests, process orders, and provide quotes as part of the UPS Healthcare Precision Logistics team. The role emphasizes developing functional expertise and working within established processes.

Hours are 8:00 AM - 5:00 PM EST; relocation is not offered, and internal applicants have a late-stage deadline. This is a permanent, on-site position in Aston, PA.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Receives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status.
• Analyzes customer needs and provides solutions.
• Provides specific functional expertise that is theoretical and conceptual in nature.
• May have responsibility for supervising others in the capacity of a “player coach” but primary focus is individual expertise.
• Applies working knowledge of theories, practices, and/or procedures within job discipline.
• Broadens capabilities and understanding of the company processes, and customers.
• Performs mostly routine assignments and resolves common issues by using precedents or seeking guidance.
• Assesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents.
• Impacts quality of own work and the work of others on the team.
• Shares factual information with other team members.
• Receives guidance on a regular basis.
• Entry-level to UPS’s professional career track.
• Typically requires a four-year degree or equivalent experience.

Education

Bachelor's degree or equivalent experience

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Job Summary:

• Receives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status, etc.

• Analyzes customer needs and provides solutions.

• Provides specific functional expertise that is theoretical and conceptual in nature. This expertise is typically acquired through a combination of university education: and experience within a field.

• May have responsibility for supervising others in the capacity of a “player coach” but primary focus is individual expertise.

• Applies working knowledge of theories, practices, and/or procedures within job discipline.

• Broadens capabilities and understanding of the company processes, and customers.

• Performs mostly routine assignments and resolves common issues by using precedents or seeking guidance.

• Assesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents.

• Impacts quality of own work and the work of others on the team.

• Shares factual information with other team members.

• Receives guidance on a regular basis.

• Entry-level to UPS’s professional career track.

• Typically requires a four-year degree or equivalent experience.

OTHER CRITERIA:

• This job classification is a 101 .

• Hours of Operation are subject to change: 8:00 AM - 5:00 PM EST.

• Position is located in Aston, PA.

• Must be currently located in the same geographic location as the job or willing to self-relocate.

• No Relocation assistance offered.

• Employer will not sponsor visas for position.

• Last day to apply for internal applicants is 11:59 PM EST on 11/20/2026.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.