Customer Service Associate M-F 9:30am-6pm

United Parcel Service, Inc.; Aston Township (PA); On-site; USD 25,000 - 30,000; Full time

Job summary

United Parcel Service, Inc. is recruiting for a role within its Marken, UPS Healthcare Precision Logistics unit.

This position supports clinical and advanced therapy logistics, maintaining strong client relationships and ensuring accurate documentation and timely shipments. The role involves coordinating with global teams, informing patients and customers throughout the shipment process, and handling booking requests and documentation with attention to detail.

Qualifications

• Minimum of 2 years of Customer Service experience required.
• Experience in pharma industry, clinical trials, logistics or aviation transport preferred.
• Proficiency with Microsoft Office Suite (Excel, Word and Outlook).
• Thorough understanding of Aviation/Airline networks.
• Excellent communication skills and ability to influence others.
• Ability to work independently and collaborate with others.
• Attention to detail.

Responsibilities

• Monitors shipments to ensure on-time collection and delivery.
• Develops and maintains strong relationships with internal and external customers.
• Communicates with patients to meet collection requirements and provide visibility.
• Books and processes booking requests in Marken’s internal database, and verifies shipping docs.
• Liaises with Marken network departments to meet customer requirements.
• Coordinates with Marken offices and Local Service Providers for efficient transfers.
• Updates clinical trial sites in Marken’s database as needed.
• Responds to requests from customers and internal teams.
• Prepares and distributes country-specific project documentation.
• Files and archives documents as required.
• Attends and participates in customer meetings when required.

Skills

Customer Service

Excel

Outlook

Tools

Microsoft Office Suite

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Together, we are Marken, UPS Healthcare Precision Logistics.

As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Main Duties And Responsibilities

• Monitors shipments throughout the day to ensure they are collected and delivered within agreed time frames.
• Works with customers, both internal and external, with the aim of developing an excellent working relationship.
• Works with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
• Books and processes booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.
• Liaises with all relevant departments within the Global and Domestic Marken network to ensure all customer requirements are met.
• Coordinates with Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
• Updates clinical trial sites into Marken’s internal database (where necessary).
• Responds to incoming requests from external customers and internal offices/agents.
• Prepares, verifies and distributes country specific project documentation.
• Files and archives documents where required.
• Attends and participates in customer meetings when required.

Qualifications

• Minimum of 2 years of Customer Service experience required, experience in pharma industry, clinical trials, logistics or aviation transport preferred.
• Intermediate level experience in Microsoft Office Suite (Excel, Word and Outlook).
• Thorough understanding of Aviation/Airline networks.
• Excellent communication skills and ability to influence others.
• Ability to work independently and collaborate with others.
• Attention to detail.

Pay:18.25 -21.87 hourly

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.