Client Resource Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; Omaha (NE); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Paid time off (vacation/holidays/sick)

Benefits package (401K, medical,Dental

Zero Harm safety policy

Job summary

Johnson Controls is seeking a Service Coordinator to receive customer requests, schedule labor, and coordinate technicians. You will clearly communicate plans and services to customers and ensure work meets expectations with timely follow-up.

The role requires strong organizational skills and excellent interpersonal communication to manage multiple projects and client relationships effectively.

Qualifications

• High school diploma or equivalent; strong organizational and detail skills.
• Must have 2+ years of service industry experience managing service operations and/or scheduling.
• Excellent interpersonal and communication skills for internal and external clients.

Responsibilities

• Receive customer requests for service and coordinate labor scheduling.
• Communicate action plans and services to be provided directly to the customer.
• Ensure work is performed to customer expectations and follow up as needed.
• Maintain customer account information to support call management and scheduling.

Skills

Interpersonal skills

Organizational skills

Communication with clients

Education

High school diploma or equivalent

Associates degree preferred

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms.

What we offer:

Competitive salary Paid vacation/holidays/sick time- 10 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Check us out! https://youtu.be/pdZMNrDJviY

How you will do it

Receives customer requests for unscheduled or scheduled service. Coordinates labor scheduling to align technicians to the appropriate customerand service needs. Communicates the action plan and services to beprovideddirectlyto the customer. Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate. Debrief activities daily. Ensures Technicians are providedwith daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe. Ensures that all customer account information requiredto support call management activities and scheduling of tasks are kept up to date in NxGen. Scheduled Service Visits – on time. Parts ordering/PO creation support. Start-up support. Customer PO confirmation. WIP Management. Reconcile exceptions (SIR and AP). Attend weekly planning/scheduling meetings. Assistwith monitoring of time and expense reporting submission. Review and correct unassociated time for timesheets for technicians. Other duties and administrative activities as assigned.

What we look for

Required High school diploma or equivalent required. Must demonstratethe ability to perform work independently anddemonstratesolidorganizational and attention to detail skills. Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence. Able to prioritize work activities based on financial impactto desired business goals. Able to influence diverse teams toaccomplishtasks/goals. What we look for Required High school diploma or equivalent required, plus a minimum of 2 years of service industry experience managing service operations and/or service scheduling. Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Able to prioritize work activities based upon financial impact to desired business goals. Able to influence diverse teams to accomplish tasks/goals.

Preferred

Associates degree preferred Candidate should possess a background in a building management system / controls industry Experience and/or basic project accounting or costing principals is desired

HIRING HOURLY RANGE

$28.70 - 39.47 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Equal Employment Opportunity Statement

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

About Johnson Controls

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.