Customer Care & Sales Support Specialist

FedEx; Ontario (CA); On-site; USD 30,307 - 34,440; Full time

Job summary

Federal Express Corporation is seeking candidates for an interview position focusing on delivering accurate information to customers, performing essential admin tasks, and supporting sales opportunities.

The role requires the ability to lift 70 lbs and maneuver packages up to 150 lbs, familiarity with Windows, and strong communication skills. Training will be provided in a fast-paced, customer-focused environment.

Qualifications

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations.
• Knowledge of FedEx Express and Ground products and services.
• Ability to lift 70 lbs and maneuver packages up to 150 lbs with equipment.
• Proficient in PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Strong analytical and problem-solving skills.
• Effective negotiation skills.
• Ability to handle high-pressure, monitored and changing work environments.
• Bilingual French and English required if located in Quebec.
• Valid driver’s license with driving record criteria.

Responsibilities

• Provide accurate information and assistance to customers.
• Perform administrative duties to support efficient operations.
• Promote sales and generate incremental revenue opportunities.
• Complete all mandatory training and recurrency courses.
• Adhere to Canadian Customs regulations, FedEx Express, and Ground product and service requirements.
• Maintain accurate records and documentation.

Skills

High school diploma or equivalent

Knowledge of Canadian Customs regs

FedEx Express and Ground products

Lift 70 lbs / move up to 150 lbs

Windows PC environment

Interpersonal communication

Analytical/problem solving

Negotiation skills

Handling high‑pressure environments

Bilingual French/English (Quebec)

Valid driver’s license with clean DL

Education

High school diploma or equivalent

College diploma preferred

Job description

This is an interview position.


To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: Reposted 2/11; Wage starting at 22.50

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.