Customer Care Sales Specialist

Gfnissan; Grand Forks (ND); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance

401(k) with matching

Paid time off

Discounts on services

Discounts on vehicle parts

Volunteer time off

Career growth opportunities

Job summary

Gfnissan in Grand Forks, ND is seeking a friendly, upbeat Customer Care Associate to be the link between guests and their next vehicle. You will answer questions about products, train with our team, and assist guests using online, phone, and in-store channels.

The role emphasizes guest experience with a built-in training program and growth opportunities. Hours are 9am-6pm Monday-Friday and Saturdays based on rotation; pay ranges from $17–$21 per hour depending on experience.

Qualifications

• 1 year of customer service experience.
• Strong communication skills (written, verbal and listening).
• Team player attitude.
• Prompt and courteous.
• Quick learner.
• Willingness to grow and learn.
• Flexibility to shift schedule as needed.
• Ability to adapt to the needs of the company.
• Enthusiastic personality.
• Upbeat, positive demeanor on the phone.
• Must have strong computer skills.
• Professional work ethic.

Responsibilities

• Engage directly with guests who reach out with car buying questions.
• Hand off guests to sales specialist at the appropriate time.
• Respond quickly to internet, phone, text, and live chat inquiries.
• Help guests find the best vehicle that fits their lifestyle need.
• Follow up with guests not ready to purchase currently.
• Participate in team and process development sessions.
• Maintain positive relationships with teammates and sales teams.
• Use internal guest relationship management tool.
• Research to find the best solution for the guest and their needs.
• Use correct grammar when communicating with guests.

Skills

Customer service

Communication skills

Team player

Problem solving

Flexible schedule

Adaptability

Enthusiastic

Positive demeanor

Computer skills

Professional work ethic

Tools

CRM software

Job description

Do you love helping people? Do you have a fun and upbeat attitude? Are you looking for a career where you can make a difference. We are seeking energetic individuals to join our unique and fast-paced customer care department. If you are looking for a career, not just a job, then we are looking for you.

Our Promises to Our Guests:

• One low price, plain and simple, always
• Relaxed shopping experience
• Financial solutions for today and your future
• Real cash value for your trade
• The right vehicle at the right time
• You can’t buy the wrong vehicle
• Dependable service to meet your needs

Our Promises to Our Team Members:

• Unconditional dedication to excellence
• Honesty and integrity in all decisions
• Respecting the uniqueness of every individual
• Encouraging you to make a difference
• Championing your lifelong learning
• Supporting you and your family
• Giving back to your community

In this role, you will be the link between the buyer and their future vehicle. You will assist the guest with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house training team dedicated to your success, offering online and in-store training programs, to not only help you grow in your job but also your career. The preferred candidate will have an upbeat and positive attitude with a passion for outstanding guest experience.

Hours & Pay

• 9am-6pm Monday-Friday and Saturdays based on department rotation
• Pay is $17-$21/hour based on experience

Rydell Perks and Benefits

• Health, vision, and dental insurance with family and child coverage
• Short and long-term disability insurance and life insurance at group rates
• After 1 year, a 401(k) with company matching dollars up to 4%
• Paid time off
• Discounted car washes
• Discounts to service on your vehicle
• Discounts on vehicle parts
• Time to give back to the community with paid time off to volunteer.
• Ability to grow within the company. We don’t want you to just have a job, we want you to have a career.

What you will be doing

• Engage directly with guests who reach out with car buying questions
• Hand off guests to sales specialist at the appropriate time
• Respond quickly to internet, phone, text, and live chat inquiries
• Help guests find the best vehicle that fits their lifestyle need
• Follow up with guests that are not ready to purchase currently
• Participate in team & process development sessions
• Keep positive relationships with teammates, sales teams, and all dealership teammates
• Utilize internal guest relationship management tool
• Research to find the best solution for the guest and their needs
• Use correct grammar when communicating with guest

Skills You Will Need

• 1 year of customer service experience
• Demonstrate strong communication skills (written, verbal and listening).
• Team player attitude
• Prompt and courteous
• Quick learner
• Willingness to grow and learn
• Flexibility to shift schedule as needed
• Ability to adapt and change with the needs of the company
• Enthusiastic personality
• Upbeat, positive, "smile" on the phone
• Must have strong computer skills
• Professional work ethic

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.