Customer Care Representatives

Covisian; Lenexa (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Training

PTO

Holiday Pay

Competitive bonus program

401(k) with company match

Health insurance

Dental insurance

Vision insurance

Life Insurance

Wages on-demand

Job summary

Covisian is hiring a Call Center Representative to support PayIt’s omni-channel customer care. You will assist users by voice and text, delivering reliable, professional support in a fast-paced, technology-driven environment.

The role emphasizes clear communication, problem solving, and collaboration with cross-functional teams; prior customer service experience is helpful but not required. We offer paid training, growth potential, and a comprehensive benefits package.

Qualifications

• Strong written and verbal communication skills.
• Excellent grammar and attention to detail.
• Professional demeanor and customer-focused mindset.

Responsibilities

• Assist customers with PayIt's website tools.
• Provide accurate and timely responses about government services and transactions.
• Provide clear, professional, and grammatically correct written communication.
• Navigate multiple systems and applications efficiently.
• Follow compliance, quality, and security standards.
• Participate in training, coaching, and team meetings.
• Support operational needs, including occasional schedule adjustments.

Skills

Strong written and verbal comms

Attention to detail

Customer-focused

Computer proficiency

Reliability & adaptability

Job description

Call Center Representative

Covisian is a leading global omni-channel contact center, supporting organizations across the financial, healthcare, government, and transportation sectors. Our success is driven by our people, our culture, and our commitment to exceeding client expectations.

PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. We simplify how people do business with state and local government through our award-winning digital government and payment platform. Alongside its government partners, PayIt is transforming the customer experience by making government services more modern, convenient, and mobile.

Together, Covisian and PayIt deliver meaningful, people-first service that makes a real impact for the consumer.

Position Overview

We are hiring Customer Care Representatives to support PayIt's omni-channel customer support for PayIt's web-site tools. This is a great opportunity for individuals who take pride in delivering a reliable, professional customer experience and who thrive in a fast-paced, technology-driven environment. You will serve as a front-line support professional, supporting users through voice and written channels while providing clear, empathetic, and solution-oriented assistance.

Key Responsibilities

• Assist customers with PayIts web-site tools.
• Provide accurate and timely responses to inquiries about government services and transactions
• Provide clear, professional, and grammatically correct written communication
• Navigate multiple systems and applications efficiently
• Follow compliance, quality, and security standards
• Participate in training, coaching, and team meetings
• Support operational needs, including occasional schedule adjustments

Qualifications

• Strong written and verbal communication skills
• Excellent grammar and attention to detail
• Professional demeanor and customer-focused mindset
• Computer proficiency and ability to learn new systems
• Reliability, adaptability, and motivated to grow
• Prior customer service experience is preferred, but not required.

Why Work With Us?

We don't just offer jobs - we build careers.

Covisian Benefits/Culture

• Paid Training
• Paid Time Off (PTO)
• Holiday Pay (after 90 days)
• Competitive bonus program, featuring attendance bonuses, shift and weekend differentials, and anniversary bonuses.
• Strong level-up program accompanied by pay increase
• 401(k) with Company Match
• Health, Dental, Vision
• Voluntary Life Insurance (effective first of the month after 60 days)
• Wages On-Demand through ZayZoon
• Monthly Employee Recognition Engagement Activities

Extensive Learning Development Programs, including:

• Covisian University
• CSR Leadership Prep Academy
• Leadership Development Internship
• Ongoing coaching and team development

Covisian proudly promotes from within-99% of leadership roles are internal promotions.

Covisian is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other characteristics protected by law. We E-Verify, background credit check.

Additional Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance