Customer Care Representative - WFH Wisconsin

MTM, Inc.; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Life and Disability Insurance

401(k) with company match

FSA/HSA savings plans

Wellness program with incentives

Paid time off

Job summary

MTM Health in Wisconsin is seeking a Customer Care Representative to work remotely. You will handle inbound calls from Members, Clients and Facilities, providing accurate information and resolving issues with a focus on quality service.

The role requires residency in Wisconsin, 1 year of call center experience, 6 months in customer service, solid typing skills, and reliable high-speed Internet. Expect 60–80 calls daily, with busier Mondays.

Qualifications

• Must reside in Wisconsin.
• 1 year of Call Center experience.
• 6 months Customer Service experience.
• Basic typing/computer skills with good navigation.
• High speed Internet (3 Mbps upload, 30 Mbps download).
• Wired/woodless network preferred; wireless air cards prohibited.

Responsibilities

• Handle inbound calls from Members, Clients and Facilities.
• Manage 60–80 calls per day with higher volumes on Mondays.
• Provide professional, accurate information and resolve issues.
• Maintain courteous, compliant communication and records.

Skills

Call Center experience

Customer Service

Typing speed

Internet & wifi readiness

Remote work readiness

Tools

CRM software

Job description

Join Our Team at MTM Health! At MTM Health, it's more than just a ride - it's personal. We believe every passenger deserves personalized attention and exceptional care, and we're looking for passionate, driven individuals to help us deliver on that promise. As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives. Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry. Why MTM Health? Make a meaningful difference every day. Join a team that values your ideas and contributions. Be part of a company that exceeds NCQA standards for customer service. Enjoy a supportive environment with multilingual services available 24/7, 365 days a year.

Position Title: Customer Care Representative Location: Remote Wisconsin Hourly Rate: $18.00

What Will Your Job Look Like?

The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays.

• Must currently reside in Wisconsin
• 1 year of Call Center experience
• 6 months Customer Service experience
• Basic typing/computer experience with excellent navigational skills
• High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps).
• Use of wireless and WiFi "air cards" is prohibited
• A quiet space within the home free of distractions including caretaking of any kind

Your Potential. Our Mission. At MTM Health, you're not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. We don't talk about a better workplace - we make it happen.

Benefits without Barriers

• Health, Dental and Vision Insurance
• Life and Disability Insurance
• 401(k) Retirement Plan with Company Match
• FSA and HSA Savings Plans
• Wellness Program with Incentives
• Voluntary & Ancillary Plans
• Additional Perks
• Pay on Demand
• Paid Time Off and Holiday Pay
• Birthday Holiday
• Maternity/Paternity Leave
• Continuing Education Reimbursement Program
• MTM Perks Discount Program
• Career Development Programs

MTM Health is Proud to be an Equal Opportunity Employer

MTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.

About Us

MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks. MTM Health's five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals:

• Respect Individuals
• Collaborate to Innovate
• Deliver Value
• Align with Clients
• Act with Integrity

Your Potential. Our Mission. At MTM Health, you're not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, we’re recognized for creating a culture that empowers you to thrive, innovate, and lead with impact.

Benefits without Barriers To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don't just succeed—you redefine what's possible.

• Art of Client Communication
• Cornerstone Program
• Bench Program
• Tech Bench Program
• Continuous Education Reimbursement