Customer Care Representative - WFH Rhode Island

MTM, Inc.; United States; Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

Life and Disability Insurance

401(k) Retirement Plan with Company

Paid Time Off

Job summary

MTM Health is hiring a Customer Care Representative to be the frontline of our service. This role handles inbound calls from Members, Clients and Facilities, averaging 60–80 calls a day with higher volumes on Mondays, while working remotely from Rhode Island.

The ideal candidate resides in Rhode Island and brings 1 year of call center experience and 6 months of customer service, plus basic typing, reliable high‑speed internet, and a quiet home workspace.

Qualifications

• Must reside in Rhode Island.
• 1 year of call center experience.
• 6 months customer service experience.
• Basic typing / computer skills.
• High speed internet with a stable connection (min 3 Mbps up, 30 Mbps down).
• Quiet space within the home free of distractions.

Responsibilities

• Handle inbound calls from Members, Clients and Facilities.
• Achieve call-volume targets with 60–80 calls daily, higher on Mondays.
• Provide accurate information and courteous service to callers.
• Navigate systems to document interactions and resolve inquiries.

Skills

Call center experience

Customer service

Typing / computer skills

High-speed internet

Quiet home workspace

Rhode Island resident

Job description

Join Our Team at MTM Health!

At MTM Health , it’s more than just a ride—it’s personal. We believe every passenger deserves personalized attention and exceptional care, and we’re looking for passionate, driven individuals to help us deliver on that promise.

As part of our growing team, your work will have a direct impact on the communities we serve , helping to remove barriers to care and improve lives. Our culture is built on innovation, collaboration, and growth , giving you the opportunity to shape the future of our industry.

Why MTM Health?

• Make a meaningful difference every day.

• Join a team that values your ideas and contributions.

• Be part of a company that exceeds NCQA standards for customer service.

• Enjoy a supportive environment with multilingual services available 24/7, 365 days a year.

Position Title: Customer Care Representative

Location: Remote Rhode Island

Hourly Rate: $17.50

What Will Your Job Look Like?

The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.Expect to handle 60 - 80 calls a day and higher volumes on Mondays.

All you need for the Customer Care Representative role is:

• Must currently reside in Rhode Island

• 1 year of Call Center experience

• 6 months Customer Service experience

• Basic typing/computer experience with excellent navigational skills

• High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited

• A quiet space within the home free of distractions including caretaking of any kind

Your Potential. Our Mission.

At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

We don’t talk about a better workplace – we make it happen.

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM Health offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

• Health, Dental and Vision Insurance

• Life and Disability Insurance

• 401(k) Retirement Plan with Company Match

• FSA and HSA Savings Plans

• Wellness Program with Incentives

• Voluntary & Ancillary Plans

Additional Perks

• Pay on Demand

• Paid Time Off and Holiday Pay

• Birthday Holiday

• Maternity/Paternity Leave

• Continuing Education Reimbursement Program

• MTM Perks Discount Program

• Career Development Programs

MTM Health is Proud to be an Equal Opportunity Employer

MTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.