Customer Care Representative Remote

Probe CX; United States; Remote; USD 39,000 - 53,000; Full time

Benefits offered by this job

Financial incentives

Career growth

Health & well-being

Employee discounts

Referral program

Job summary

Probe CX is expanding its team and seeking passionate Customer Care Consultants to join our dynamic work-from-home environment in Australia. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.

As a Customer Care Consultant, you will handle inbound calls from families and carers, provide information, discuss options, and advise on services that support

Qualifications

• Exceptional Customer Service Skills: The ability to provide outstanding service to customers, addressing their needs effectively and efficiently.
• Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software, enabling smooth navigation across systems.
• Adaptability in a Busy Environment: Manage inbound calls within a bustling contact center setting with professionalism.
• Strong Multitasking Skills: Juggle multiple tasks while listening and responding promptly.
• Clear Verbal and Written Communication: Communicate information clearly to customers.
• Eagerness to Learn: Willingness to acquire new skills and stay updated on processes.

Responsibilities

• Assist families and carers by answering inbound calls and providing information.
• Discuss available options and advise on services that support independent living at home.
• Support short-term and long-term care solutions for customers.
• Contribute to a positive customer experience through accurate and timely assistance.

Skills

Customer service

Communication skills

Adaptability

Multitasking

Willingness to learn

KPI achievement

Job description

At Probe Group, we’re powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work-from-home environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.

As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities will include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.

This position is not only rewarding but also directly contributes to the well-being of the community. If you are someone who is passionate about making a difference and enjoys helping others, we encourage you to join our growing team and be a part of something meaningful.

Here’s the good info you want to know:

• Australian based role

• Multiple permanent full-time positions available

• Must be available to work a rotational roster and be able to work the full time - 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster. Shift times are AEST.

• Rotating roster generally released 2 weeks in advance

• Paid training + access to additional support while you’re settling in

• You will be required to complete a National Police Clearance

• Full work rights to work within Australia

• You must reside in one of the following states Victoria, New South Wales or Queensland

What makes a successful Customer Care Consultant

• Exceptional Customer Service Skills: The ability to provide outstanding service to customers, addressing their needs effectively and efficiently.

• Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems.

• Adaptability in a Busy Environment: Capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure.

• Strong Multitasking Skills: Capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.

• Clear Verbal and Written Communication: Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers.

• Eagerness to Learn: Willingness to acquire new skills and knowledge, staying updated on changes in process

• Meeting KPIs and Competencies: Ability to meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence.

These qualities collectively contribute to the success of a Customer Care Consultant, enabling them to provide exceptional service and support to customers while thriving in a fast-paced work environment.

As this role is working from home, you will need to have the following setup:

• Windows 11 based PC & Monitor Or Windows 11 based Laptop with an i5 processor and 8GB RAM or equivalent. (50 Mpbs download and 20 Mpbs upload speed / at a minimum)

• Anti-Virus installed and Windows Defender switched on.

• Must have two stand alone monitors (this does not include laptop screen)

• Reliable internet connection - Hardwired NBN Internet connection - No hot spotting or tethering. Starlink is not approved for use.

• Headset with a microphone.

• Smartphone Android 14 or IOS 16 or above.

• Note: No Macbooks as they are not compatible with our system.

What’s in it for you?

• Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture.
  

• Career Growth - We move at pace, so do our team members when it comes to career progression & development. This is a differentiator - with a global footprint, internal career pathways are a lived reality.
  

• Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.
  

• Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.
  

• Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.
  

About Probe CX

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in

All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders.