Customer Service Consultant

Team Global Express; United States; Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive salary above industry

Upskilling and mentoring

Flexible work from home

Inclusive parental leave

Peer recognition awards

Job summary

Team Global Express is seeking fun, outgoing customer service consultants to join our Banksmeadow contact centre. You will handle inbound queries via phone, email and chat, with training provided to build confidence and success.

After the probation period, the role will transition to a hybrid model with four days in the office and one day working from home. Strong communication, empathy and multitasking across systems are essential to excel.

Qualifications

• Effective communication and adaptability to different customer personalities.
• Ability to multitask across multiple systems and channels.

Responsibilities

• Address all customer queries promptly and professionally.
• Handle each customer interaction with empathy and resilience.
• Manage conversations while multi-tasking in a fast-paced environment.
• Educate customers on using self-service platforms effectively.
• Utilise CRM systems to capture customer data and service requests accurately.

Job description

About The Role

We are looking for fun, outgoing, and dedicated individuals to join our team of customer service consultants. Located at our Banksmeadow Contact Centre, where every interaction is an opportunity to connect with our customers. In this role, you will be responsible for handling inbound customer interactions via phone, email, and chat.

Training will be provided to ensure your success and confidence in the role.

Upon completion of the probation period, this role will transition to a hybrid model, with four days in the office and one day working from home.

What You’ll Do

• Address all customer queries promptly and professionally.
• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.
• Holding a conversation while managing multiple tasks is crucial in this fast-paced role.
• Educate customers on how to use our self-service platforms effectively.
• Utilise our CRM systems to accurately capture customer data and service requests.

What You’ll Bring

You're a skillful communicator with a knack for adapting your style to different customer personalities and situations. Teamwork is second nature to you, and customer service is your north star. Comfortable with technology, you're adept at solving problems on-the-fly and can effortlessly multi-task across various systems.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.

As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.

Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.