Customer Care Representative

American Bankers Insurance Company of Florida; United States; Remote; USD 21,000 - 38,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off

Tuition reimbursement (up to $5,000/yr

Comprehensive training

Job summary

Assurant, Inc. is seeking a Customer Care Representative for a fully remote role. The position involves handling inbound calls and emails with empathy, resolving issues, and documenting interactions while delivering a consistent, positive customer experience.

Shifts may include evenings and weekends. The company highlights benefits from day one, paid time off, tuition reimbursement, and comprehensive virtual training to support success.

Qualifications

• High school diploma or GED.
• Customer service experience (call center, insurance, or banking preferred).
• Strong communication, listening, and problem-solving skills.
• Ability to multitask using technology in a fast-paced environment.
• Reliable high-speed internet (25 Mbps down / 6 Mbps up).
• Quiet, distraction-free home office setup.

Responsibilities

• Handle inbound customer calls and/or e-mails with empathy and professionalism.
• Resolve issues, answer questions, and provide proactive solutions.
• Document interactions and follow up as needed.
• Participate in special projects and adapt to evolving priorities.
• Deliver a WOW experience on every call- and customers should hear your smile!

Skills

Customer service

Communication

Call center

Problem-solving

Multitasking

Internet at home

Education

High school diploma or GED

Job description

Job Description: Customer Care Representative

Location: Remote | Job Type: Full-Time Schedule: Shifts may include evenings and weekends Compensation: Competitive pay + shift differentials for nights/weekends

Why Join Us?

At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment.

What Sets Us Apart?

• Benefits from Day One - Medical, dental, vision, and more
• Paid Time Off - Including holidays
• Career Growth - Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months)
• Comprehensive Training - Paid virtual training to set you up for success

What You’ll Do:

• Handle inbound customer calls and/or e-mails with empathy and professionalism
• Resolve issues, answer questions, and provide proactive solutions
• Document interactions and follow up as needed
• Participate in special projects and adapt to evolving priorities
• Deliver a WOW experience on every call- and customers should hear your smile!

Note: This role does not involve cold calling, sales, or contract upgrades.

What We’re Looking For:

Minimum Requirements:

• High school diploma or GED
• Customer service experience (call center, insurance, or banking preferred)
• Strong communication, listening, and problem-solving skills
• Ability to multitask using technology in a fast-paced environment
• Reliable high-speed internet (25 Mbps down / 6 Mbps up)
• Quiet, distraction-free home office setup

Preferred Qualifications:

• 2+ years of customer service experience
• Prior remote work experience

Work Environment:

Full-time, 40 hours/week. Shifts may vary and include weekends and holidays. Must be available to work as late as 9 PM EST. Periodic shift bids determine schedules based on business needs.

Pay Range:

$15.03 - $27.75. Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

What's the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant.

A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant's privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

We work with the world's top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we're united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.