Director, Client Solutions & Delivery

American Bankers Insurance Company of Florida; United States; Hybrid; USD 122,000 - 204,000; Full time

Job summary

Assurant, Inc. is seeking a Director, Client Solutions Delivery to lead the design, implementation, and optimization of client solutions that drive growth and elevate customer experiences.

You will translate complex business requirements into scalable programs and guide cross-functional teams across Product, Operations, Technology, Finance, Marketing, and Sales. This remote-friendly leadership role emphasizes strategic execution, accountability for program performance, and building credibility

Qualifications

• Bachelor’s degree or equivalent experience.
• 7+ years of experience in client solutions, implementation, program management, and team leadership.
• OEM and/or retail industry experience required.
• Demonstrated success leading large-scale client implementations and cross-functional initiatives.
• Proven consulting, stakeholder management, negotiation, and relationship-building skills.
• Ability to influence across matrixed organizations and drive decisions in fast-paced environments.
• Experience developing scalable solutions and implementation strategies based on client needs.
• Effective executive communication skills with the ability to engage clients, leaders, and cross-functional partners.
• Analytical problem-solving skills with a focus on execution and results.
• Advanced proficiency in Microsoft Teams, Excel, PowerPoint, Word, and Project.

Responsibilities

• Lead the development and execution of client solution strategies that align business objectives, client needs, and product priorities.
• Partner directly with clients to understand business challenges, identify opportunities, and design scalable solutions.
• Drive complex client implementations, program launches, enhancements, and solution delivery from design through operational readiness.
• Lead cross-functional teams across Product, Technology, Operations, Marketing, Finance, Supply Chain, and Account Management to ensure seamless execution.
• Develop business cases, scope documents, requirements, solution recommendations, and executive-level communications.
• Manage client relationships and build credibility with senior stakeholders while balancing client expectations with business objectives.
• Monitor program performance, profitability, and key success metrics, implementing improvements as needed.
• Lead and coach team members while influencing numerous matrixed resources across the organization.
• Communicate risks, priorities, decisions, and progress clearly to executives, clients, and business partners.

Skills

Stakeholder management

Executive communication

Analytical problem solving

Project management

Team leadership

Negotiation

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Teams

Excel

PowerPoint

Word

Microsoft Project

Job description

At Assurant, we’re seeking a strategic and execution-focused Director, Client Solutions Delivery to lead the design, implementation, and optimization of client solutions that drive growth, enhance customer experiences, and deliver measurable business results. This role serves as a critical bridge between clients and internal teams, translating complex business requirements into scalable solutions while ensuring flawless delivery and long-term success. As a key leader within our OEM and Connected Living business, you’ll collaborate with cross‑functional stakeholders across Product, Operations, Technology, Finance, Marketing, Supply Chain, Business Development, and Account Management while partnering with some of the world’s most recognized brands.

What Makes Us Different?

• Influence growth strategies and client solutions for major global OEM and retail brands.
• Lead highly visible initiatives that directly impact client satisfaction, retention, and business growth.
• Operate with autonomy while partnering across a large, matrixed organization.
• Help shape innovative programs, launches, and strategic initiatives that support evolving customer needs.
• Work in a remote‑friendly environment that values collaboration, flexibility, and results.

What Will Be My Duties and Responsibilities in This Job?

• Lead the development and execution of client solution strategies that align business objectives, client needs, and product priorities.
• Partner directly with clients to understand business challenges, identify opportunities, and design scalable solutions.
• Drive complex client implementations, program launches, enhancements, and solution delivery from design through operational readiness.
• Lead cross-functional teams across Product, Technology, Operations, Marketing, Finance, Supply Chain, and Account Management to ensure seamless execution.
• Develop business cases, scope documents, requirements, solution recommendations, and executive-level communications.
• Manage client relationships and build credibility with senior stakeholders while balancing client expectations with business objectives.
• Monitor program performance, profitability, and key success metrics, implementing improvements as needed.
• Lead and coach team members while influencing numerous matrixed resources across the organization.
• Communicate risks, priorities, decisions, and progress clearly to executives, clients, and business partners.

What Are the Requirements Needed for This Position?

• Bachelor’s degree or equivalent experience.
• 7+ years of experience in client solutions, implementation, program management, and team leadership.
• OEM and/or retail industry experience required.
• Demonstrated success leading large-scale client implementations and cross‑functional initiatives.
• Proven consulting, stakeholder management, negotiation, and relationship-building skills.
• Ability to influence across matrixed organizations and drive decisions in fast‑paced, ambiguous environments.
• Experience developing scalable solutions and implementation strategies based on client needs.
• Effective executive communication skills with the ability to engage clients, leaders, and cross‑functional partners.
• Analytical problem-solving skills with a focus on execution and results.
• Advanced proficiency in Microsoft Teams, Excel, PowerPoint, Word, and Project.

What Other Skills/Experience Would Be Helpful to Have?

• MBA or other advanced degree.
• Experience working in Agile development environments.
• Strong solution design and implementation leadership experience.
• Demonstrated success building consensus among diverse stakeholders and leading through influence.
• Experience with AI-assisted documentation, business process improvement, journey mapping, or operational transformation initiatives.
• Bilingual capabilities may be beneficial.

This position requires approximately 20% travel based on client, business, implementation, and program needs. Travel may include client meetings, program launches, stakeholder workshops, and strategic planning sessions.

Pay Range: $122,400.00 - $204,400.00. Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.