Customer Care Representative

Triumphs of Talent; Town of Texas (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Job summary

Client Hearing Centres is seeking Customer Care Representatives to join our team across the United States. You’ll be the first point of contact for members interested in hearing health, providing information, answering questions, and helping schedule appointments with hearing specialists.

No prior hearing industry experience is required—we’ll train you. Paid training is provided, and candidates from customer service, retail, hospitality, sales, call centre, and other customer-facing backgrounds

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused and friendly.
• Dependable, organized, and professional.
• Experience in customer-facing roles is a plus.

Responsibilities

• Engage with members in a friendly and professional manner.
• Educate members about hearing health and available services.
• Identify members who may benefit from speaking with a hearing specialist.
• Schedule appointments with hearing specialists.
• Deliver excellent customer service and create a positive member experience.
• Maintain an organized and professional work environment.
• Collaborate with the hearing centre team.

Skills

Customer Service

Communication

Interpersonal Skills

Scheduling

Job description

Location: Client Hearing Centres – Multiple Locations Across the USA

Experience: No Hearing Industry Experience Required

We are looking for friendly, customer-focused, and people-oriented Customer Care Representatives to join our team at Client Hearing Centres across the United States.

In this role, you’ll be the first point of contact for members interested in hearing health. You’ll provide information, answer general questions, create a welcoming customer experience, and help schedule appointments with hearing specialists.

No previous hearing industry experience is required — we’ll train you!

What You’ll Do

• Engage with members in a friendly and professional manner
• Educate members about hearing health and available services
• Identify members who may benefit from speaking with a hearing specialist
• Schedule appointments with hearing specialists
• Deliver excellent customer service and create a positive member experience
• Maintain an organized and professional work environment
• Collaborate with the hearing centre team

What We’re Looking For

You could be a great fit if you:

• Enjoy talking with and helping people
• Have strong communication and interpersonal skills
• Are friendly, outgoing, and customer-focused
• Are dependable, organized, and professional
• Have experience in Customer Service, Retail, Hospitality, Sales, Call Center, or other customer-facing roles
• Are comfortable speaking with customers and explaining information
• Are motivated to learn and grow

Paid training is provided. Candidates from customer service, retail, hospitality, sales, call centre, and other customer-facing backgrounds are encouraged to apply.

Opportunity to make a meaningful difference in people's lives