Customer Care Representative

Kids for the Future; Titusville (Crawford County); On-site; USD 32,000 - 42,000; Full time

Job summary

BSI Financial Services is seeking a Customer Care Representative to deliver outstanding service to borrowers and internal customers. The role focuses on handling a high volume of calls, gathering information, and guiding customers through mortgage account inquiries with attention to policy and compliance.

This in-office, full-time temporary position offers shifts between 8am and 11pm, Monday through Friday with occasional Saturday hours, and requires strong communication and problem-solving

Qualifications

• High School Diploma required.
• 2-5 years prior Customer service experience.
• Mortgage industry experience preferred.
• Basic computer skills and familiarity with MS Office.

Responsibilities

• Handle high volume of incoming calls with enthusiasm.
• Gather and assess customer information to fulfill needs.
• Provide timely and accurate information to borrowers and callers.
• Identify financial hardships and connect borrowers with loss mitigation.
• Answer general mortgage account inquiries.
• Guide customers to payment and account information on the website.
• Adhere to legal requirements and internal policies.

Skills

Customer focus

Call center experience

Bilingual Spanish

Typing 25 WPM

MS Office basics

Education

High School Diploma

Tools

Microsoft Office

Excel

Word

Teams

Job description

Together let us develop your and our future!

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Description

Join BSI Financial Services as a Customer Care Representative. The Customer Care Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company processes and procedures and communicating effectively with team members within the Customer Care department.

Position Type and Expected Hours of Work

This is a full-time in-office temporary position. There are various shifts available starting from 8am-11pm. This position is a Monday through Friday role with one Saturday a month from 8 am-12 pm.

WHAT YOU WILL DO:

• Professionally handle a high volume of incoming calls while maintaining an enthusiastic and positive attitude.
• Thoroughly and efficiently gather all customer information, assess, and fulfill customer needs.
• Provides timely and accurate information to incoming borrower and outgoing calls.
• Assisting the borrower by identifying financial hardships and connecting borrowers with their loss mitigation agent
• Assist by answering general account information about mortgage loan inquiries
• Assist customers navigate the website for payment and account information
• Responsible for meeting legal requirements and following internal policies

WHAT WE'RE LOOKING FOR:

• Customer/Client Focus
• High School Diploma
• 2-5 years prior Customer service experience required.
• Bilingual (Spanish) is a huge plus!
• Minimum one year of call center experience.
• Mortgage industry experience preferred
• Basic computer skills knowledge required
• Basic knowledge of Microsoft Office Suites such as Excel, Word, and Teams
• Typing speed of at least 25 WPM

About BSI Financial

Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible.

BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest growing
companies in North Texas and was twice named to the Inc. 5000 list of the fastest growing U.S. companies.

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.