Customer Care Representative

Acupath Laboratories, Inc.; Plainview (NY); On-site; USD 29,000 - 32,000; Full time

Job summary

Acupath Laboratories, Inc. is seeking a dedicated Customer Care Representative to accurately transcribe pathology reports dictated by pathologists and ensure precise medical documentation.

You will review reports for grammar, terminology, and formatting while maintaining strict HIPAA confidentiality and quality standards. The role involves collaboration with physicians and occasional general administrative duties in a fast-paced diagnostic environment.

Qualifications

• High School diploma or equivalent.
• Experience in medical transcription, especially in a Pathology setting, is preferred.
• Medical terminology knowledge is preferred.
• Exceptional listening skills required.
• Typing speed of at least 40 WPM.
• Attention to detail and accuracy.
• Ability to work independently and with a team.

Responsibilities

• Review and proofread transcribed reports for accuracy, grammar, punctuation, and medical terminology and formatting guidelines.
• Maintain HIPAA compliance and patient confidentiality.
• Collaborate with pathologists to clarify unclear reports and report discrepancies.
• Participate in quality assurance reviews to improve transcription accuracy and efficiency.
• Perform general client duties such as filing, managing patient records, and assisting with report distribution as needed.
• Handle calls from Doctor Offices seeking clarification of reports.

Skills

Typing 40 WPM

Attention to detail

Exceptional listening skills

Medical transcription experience

Medical terminology knowledge

Pathology familiarity

Education

High School diploma or equivalent

Job description

Acupath Laboratories, Inc. operates a CLIA-approved, NYS-licensed, and CAP-accredited Diagnostics Division that includes Molecular, Genetic, and FISH testing. Acupath is a 24 hour/7 day a week facility. We are looking for a dedicated Customer Care Representative. You’ll play a crucial role in healthcare documentation by accurately transcribing pathology reports dictated by pathologists.

In this role you will be responsible for:

• Review and proofread transcribed reports for accuracy, grammar, punctuation, and adherence to medical terminology and formatting guidelines.
• HIPAA Compliance: Maintain strict patient confidentiality and follow HIPAA regulations when handling patient information.
• Work with Pathologists to clarify unclear reports and report discrepancies.
• Participate in Quality Assurance reviews to improve transcription accuracy and efficiency.
• May be called on to perform general client duties such as filing, managing patient records, and assisting with report distribution.
• Answer calls from Doctor Offices that may call for clarification of reports.

Your qualifications:

• High School diploma or equivalent.
• Experience in medical transcription, especially in a Pathology setting, is preferred.
• Medical Knowledge: Strong understanding of medical terminology and pathology is preferred.
• Exceptional listening skills.
• Typing: Minimum of 40 WPM.
• Attention to detail.
• Comfortable working independently and with other team members.

$21 - $23 / hour

About Us:

Acupath Laboratories is a nationwide provider of specialized anatomic pathology services, focusing on areas like urology, gastroenterology, and hematology/oncology. They are based in Plainview, NY, and were founded in 1998. Acupath offers a wide range of tests, including FISH testing for various cancers.

Acupath Laboratories is a well-established and respected provider of specialized pathology services, with a strong focus on client needs and a commitment to innovation and quality.