Customer Care Representative

Medium; Phoenix (AZ); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading automation firm is seeking a Customer Care Representative in Phoenix, Arizona. The role involves managing customer inquiries, processing orders and quotes, and resolving issues effectively. You will work closely with various teams to enhance customer satisfaction and loyalty. Strong communication skills and a customer service background are essential. This is a key position in delivering exceptional service and support within the industrial automation sector.

Qualifications

• Experience in customer service or support roles is preferred.
• Ability to manage complex inquiries and complaints efficiently.
• Strong communication and interpersonal skills.

Responsibilities

• Handle customer inquiries via various communication channels.
• Process orders and quotes accurately.
• Investigate and resolve customer complaints proactively.
• Build and maintain positive customer relationships.

Skills

Customer support experience

Problem-solving skills

Strong communication skills

Tools

Order management system

Job description

Position Overview

As a Customer Care Representative at Heitek Automation, you will be pivotal in delivering exceptional service and support to our clients in the industrial automation sector. You will manage customer inquiries, resolve issues, and foster positive relationships to enhance satisfaction and loyalty. Below is a breakdown of the job responsibilities for this position:

Reports to

Sales Operation Manager

Collaborates with

Sales Team, Operations Team, Engineer Team, Materials Team, Accounting Team

Key Responsibilities

Customer Support

• Handle incoming customer inquiries via phone, email, or other communication channels.
• Provide prompt and professional responses to customer questions, concerns, and technical inquiries related to industrial automation products and services.
• Address product inquiries, pricing, availability, and delivery status in a timely and efficient manner.

Quote and Order Processing

• Process customer orders and quotes accurately and efficiently using the company's order management system.
• Coordinate with various departments, such as sales, warehouse, and logistics, to ensure smooth order fulfillment and timely delivery.
• Update customers on the status of their orders and provide tracking information when necessary.
• Follow up on open quotes weekly to drive quotes to sales orders.

Issue Resolution

• Investigate and resolve customer complaints, product issues, or service problems promptly and professionally.
• Collaborate with technical support teams to address complex technical problems and provide customers with effective solutions.
• Coordinate with various departments, such as sales, technology partners, warehouse, and logistics, to ensure smooth issue resolutions.

Customer Relationship Management

• Build and maintain positive and long-lasting relationships with customers, understanding their needs and preferences.

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