Customer Care Representative

Safelite; Ohio; Remote; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Customer Care Representative to join their team. This entry-level position offers a unique opportunity to engage with customers, providing support for claims processing and appointment scheduling. The role emphasizes empathy and communication, ensuring customer satisfaction while resolving issues effectively. With competitive pay, a comprehensive benefits package, and opportunities for growth, this position is ideal for those looking to start a fulfilling career in customer service. Join a company that values work-life balance and invests in its employees' development.

Benefits

401(k) plan with company matching

Customizable medical plans

Paid time off

Tuition reimbursement up to $5,250 annually

Paid training

Volunteer days

Qualifications

• Strong communication skills and ability to build rapport.
• Experience in customer service or call center preferred.

Responsibilities

• Answer customer questions via calls and emails, ensuring issues are resolved.
• Collaborate with team members to provide excellent customer service.

Skills

Customer Service

Communication Skills

Problem Solving

Call Center Experience

Education

High School Diploma or Equivalent

Tools

Windows 10/11

Computer Systems

Job description

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Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company, but beyond the glass, we're so much more. We aim to help you build a fulfilling career and encourage a healthy work-life balance. Let us be the best place you'll ever work.

Must live in: Arizona, Florida, North Carolina, Ohio, or Texas.

The Customer Care Agent plays a vital role in communicating with customers. These empathetic professionals provide efficient telephone support for claims processing and appointment scheduling. Responsibilities include answering questions about Safelite’s National Lifetime Warranty, resolving customer service issues, and handling escalated, often complex and high-stress, customer concerns.

What You’ll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at over $10k, including a 401(k) plan with company matching, customizable medical plans, paid time off, holidays, and volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and necessary tools and resources.
• More details at www.safelitebenefits.com.

What You’ll Do

• Answer customer questions via calls and emails, ensuring issues are resolved to deliver a high-quality experience.
• Verify issues by reviewing records and damage documentation, educate customers on Safelite’s policies, and resolve problems.
• Provide updates, follow up to ensure resolution, and ensure customer satisfaction.
• Maintain accurate records and handle confidential information appropriately.
• Collaborate with team members to provide excellent customer service.
• Perform other duties as assigned.

What You’ll Need

• Age: 16+ years.
• High school diploma or equivalent (or enrolled).
• Call center/customer service experience preferred.
• Ability to operate a computer and phone systems while seated.
• Strong communication skills, pleasant voice, composure, and rapport-building abilities.

Work From Home Requirements

• Personal computer/laptop with Windows 10/11 (Macs and Chromebooks not compatible).
• High-speed internet (download ≥25 Mbps, upload ≥10 Mbps, ping ≤50 ms, jitter ≤20 ms).
• Ethernet connection, USB wired headset, webcam, and a dedicated quiet workspace.

Internal associates should apply via Workday. Safelite values diversity and is an equal opportunity employer. Benefit details are estimates; actual benefits depend on elections during enrollment. Reasonable accommodations are available per applicable laws.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Retail

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