Customer Care Representative

Pldi; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading telecommunications provider is seeking an experienced Customer Service Representative based in New York. The role involves providing exceptional service to customers, assisting with various inquiries, and requires strong communication and problem-solving skills. Candidates should have prior customer service experience and the ability to work a 40-hour week, including late shifts and rotating Saturdays. Join a company dedicated to aiding rural communities with their telecommunications needs.

Qualifications

• Not an entry-level job; requires previous customer service experience.
• Ability to maintain composure in stressful situations.
• Passion for providing high-level customer service.

Responsibilities

• Assist customers with service, billing, and technical inquiries.
• Provide solutions to customer problems and inquiries.
• Handle calls and online inquiries professionally and courteously.

Skills

Previous customer service experience

Strong phone skills

Excellent communication skills

Problem-solving orientation

Resourceful and composed under stress

Job description

Pioneer Telephone is a leader in the rural telecommunications and cellular industry. The primary purpose of this position is to provide exceptional customer service to internal and external customers by assisting them with a wide array of service, billing and technically related inquiries, questions and concerns in a professional, courteous manner. The Care Center is operated from 7:00 a.m. to 10:00 p.m., Monday through Friday and 7:00 a.m. to 9:00 p.m. on Saturday. This position consists of a 40-hour workweek, applicant must be able to work 1:00 p.m. to 10:00 p.m. which includes rotating Saturday's.

QUALIFICATIONS, SKILLS & ATTRIBUTES

• This is not an entry-level job. Previous customer service is a must. Phone skills are imperative.
• Passion for Heals mission and obsessed with providing the highest level of customer service
• Enjoyment of the day-to-day aspects of customer service; you genuinely enjoy helping people and enjoy the challenge of fixing problems and making someones day; you actually love to answer the phone or respond to an online inquiry
• Solutions oriented and resourceful, with poise and composure in the midst of stressful or heated situations and the ability to think quickly and analytically in meeting the moment while staying focused on larger goals
• Excellent written and verbal communication skills combined with strong interpersonal skills

About

Pioneer Telephone Cooperative, Inc., an industry leader in rural telecommunications services, is a multi-service telecommunications corporation providing communications products and services to more than 150,000 subscribers/customers in 76 communities encompassing 30 Oklahoma counties in Western Oklahoma. Pioneer provides an array of telecommunications products and services, including Local Telephone Service, Ethernet Transport Service (ETS), High-Speed Internet, Digital TV, Cellular, Long Distance, Wireless Broadband, Security Systems, Business Solutions and Yellow Pages Advertisement. This institution is an equal opportunity provider and employer.