Customer Care Representative

Zurn Elkay Water Solutions

Downers Grove (IL)

On-site

USD 28,000 - 33,000

Full time

24 hours ago

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Benefits offered by this job

Competitive Salary

Health Savings Account

Educational Reimbursement

Employee Stock Purchase Plan

Annual Bonus Eligibility

Job summary

Zurn Elkay Water Solutions Corporation in Downers Grove, IL is seeking a Customer Care Rep I to serve as the primary interface between customers and the company, handling order processing and resolving inquiries.

You will collaborate with multiple departments, research issues, and assist external users of our products, with a focus on service quality and issue resolution. A Bachelor's degree or 2 years related experience is preferred, and MS Office skills are required.

Qualifications

Bachelor's Degree or 2 years of related experience.
Experience in the plumbing industry preferred.
Excellent interpersonal and communication skills.
Knowledge of MS Office software including Excel, PowerPoint, Word and Outlook.

Responsibilities

Actively manage customer orders
Work and interact with multiple intercompany departments
Identify, investigate and research user questions and problems
Assist external users of the organization’s technical products or services by answering questions and solving problems involved in their use

Skills

Interpersonal communication

Customer service

Education

Bachelor's degree or 2 years of related experience

Tools

MS Office Suite

Job description

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions. Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com. If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

Customer Care Rep I

Customer Care Rep I is the primary interface between the customer and Zurn Elkay.

Responsibilities

Actively manage customer orders
Work and interact with multiple intercompany departments
Identify, investigate and research user questions and problems
Assist external users of the organization’s technical products or services by answering questions and solving problems involved in their use

Qualifications

Bachelors Degree or 2 years of related experience
Experience in the plumbing industry preferred
Excellent interpersonal and communication skills
Knowledge of MS Office software including Excel, PowerPoint, Word and Outlook

Salary Range: The compensation range(s) identified below are a good faith estimate of the salary expected to be paid as performed from these locations. Actual salaries may vary based on a variety of factors including but not limited to skillset, experience, education and training, and other relevant business and organizational factors. Most candidates will start in the lower half of the range.