Manager – Regional Operations Support

Socket.dev; Norcross (GA); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision insurance

Matching 401(k) contribution

Health Savings Account

Up to 3 weeks starting vacation

12 paid holidays

Annual bonus eligibility

Educational reimbursement

Matching gift program

Employee stock purchase plan

Job summary

Zurn Elkay Water Solutions Corporation in the United States invites applications for a Manager – Regional Operations Support. This role oversees regional customer service and operations, ensuring efficient order management, backlog resolution, and high customer satisfaction.

You will drive process improvements, manage escalations, and align regional performance with corporate KPIs. You will lead a team, coordinate with area sales and service center operations, monitor inventory, and ensure

Qualifications

• Bachelor's degree or equivalent experience.
• 5 years in the field or in a related area.
• Proficient with data management and strong problem solving skills necessary.
• Ability to communicate well on different levels within the organization and with customers.
• Ability to work well on your own and in a team environment.
• Proven success leading teams in high-volume, customer-facing operations.
• Experience leveraging analytics, AI, and automation to improve efficiency and customer experience preferred.

Responsibilities

• Oversees regional customer service and operations, ensuring efficiency in order management, backlog resolution, and customer satisfaction.
• Drive process improvements, manage escalations, and align regional performance with corporate KPIs.
• Lead and direct the work of others; develop team members and coaching.

Skills

Data management

Problem solving

Communication skills

Team leadership

Customer-facing operations

Analytics & automation

High energy & initiative

Education

Bachelor's degree or equivalent

Tools

Salesforce

Dynamics 365

Job description

Manager – Regional Operations Support

The Company

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.

If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

If you are a current employee, please navigate here to apply internally.

The Manager of Regional Operation Support oversees regional customer service and operations, ensuring efficiency in order management, backlog resolution, and customer satisfaction. They drive process improvements, manage escalations, and align regional performance with corporate KPIs.

• Manages the execution of all aspects of customer delivery for demand and fulfillment targets.
• Manages the regional sales backlog, product fulfillment within our Rep warehouses, and customer relations.
• Partners with Area Sales Manager and Service Center Operations team to deliver on sales targets and overall customer satisfaction for the region.
• Monitors inventory levels to manage expenses, minimize loss, and maximize revenue.
• Ensure that goods are dispatched on time to the appropriate destinations and in the expected quantities.
• Manages the distribution of products to ensure maximum efficiency, quality, and customer service at the least possible cost.
• Oversees customer order workflows and resolve shipment issues with Operations teams.
• Manages regional sales backlogs, and identify operational inefficiencies with Operation team.
• Utilizes software tools (e.g. Salesforce, Microsoft Dynamics 365) for reporting and training.
• Handles escalations and improves customer experience.
• Familiar with a variety of field concepts, practices, and procedures.
• Rely on experience and judgement to plan and accomplish goals.
• Leads and directs the work of others.
• A wide degree of creativity and latitude is required.
• Develops team members, builds engagement, and reinforces accountability through clear expectations and coaching.

Qualifications:

• Bachelor's Degree or equivalent experience.
• 5 years in the field or in a related area.
• Must be detail oriented and versatile.
• Proficient with data management and strong problem solving skills necessary.
• Ability to communicate well on different levels within the organization and with customers.
• Ability to work well on your own and in a team environment.
• Proven success leading teams in high-volume, customer-facing operations.
• Experience leveraging analytics, AI, and automation to improve efficiency and customer experience preferred.
• High level of energy, drive, enthusiasm, initiative, commitment and professionalism.
• Extremely strong problem solver and communication skills.

Total Rewards and Benefits

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program
• Employee Stock Purchase Plan – purchase company stock at a discount!

**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**

Equal Opportunity Employer – Minority/Female/Disability/Veteran