Customer Care Representative

Charleston Area Medical Center; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Charleston Area Medical Center (CAMC) Cancer Center Building is seeking a Customer Care Representative to support patient records by answering phones, triaging calls, scanning external documents, and fulfilling release-of-information requests. This role requires attention to detail and friendly patient service in a fast-paced cancer center environment.

The position is full-time, dayshift, located in the Cancer Center Building in Charleston, WV, with salary negotiable and no formal certification

Qualifications

• High School Diploma or GED required.
• No Certification, Competency or License Required.

Responsibilities

• Answer all incoming phone for Cancer Center.
• Triage calls and taking messages appropriately.
• Scan all outside documentation.
• Respond to medical records requests in a timely manner.

Education

High School Diploma or GED

Job description

Customer Care Representative - CAMC Cancer Center Oncology - Cancer Center Building (Job ID: 81005)

Job Summary

To assist in the maintenance of patient records, including preparation, filing, purging, transferring records and obtaining release of information.

Responsibilities

• Answer all incoming phone for Cancer Center.
• Triage calls and taking messages appropriately.
• Scan all outside documentation.
• Respond to medical records requests in a timely manner.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department's identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Common Duties and Responsibilities (Essential duties common to all positions)

1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.

Education

High School Diploma or GED (Required)

Credentials

No Certification, Competency or License Required

Work Schedule Days

Status Full Time Regular 1.0

Location Cancer Center Building

Location of Job US:WV:Charleston

Salary Negotiable

Talent Acquisition Specialist: Tamara B. Young [e-mail]

Post Date: 10/08/2026