Customer Care Rep Float

Columbia Memorial Hospital; Astoria (OR); Vor Ort; USD 37.000 - 56.000; Vollzeit

Zusammenfassung

Columbia Memorial Hospital is seeking a Float Customer Care Representative to accurately register patients for outpatient services and inpatient admissions, and to schedule appointments. The role includes insurance verifications and co-pay collections, delivering respectful, compassionate care tailored to each patient.

Candidates should have strong communication and organizational skills, the ability to switch between tasks in a fast-paced environment, and basic medical terminology knowledge.

Qualifikationen

• Strong communication, organizational and problem-solving skills; able to flow between tasks and exercise independent judgment in a fast-paced environment.
• Knowledge of general office equipment including computer, fax, scanner and multi-line phone system.
• Medical terminology knowledge preferred; experience in healthcare field preferred.

Aufgaben

• Register patients for outpatient services and inpatient admissions and scheduling.
• Perform insurance verifications and co-pay collections.
• Assist patients with inquiries and provide compassionate, customized service.

Kenntnisse

Communication skills

Organizational skills

Problem-solving

Multitasking

Independent judgment

Data entry

Typing (10-key)

Attention to detail

Ausbildung

High School diploma

Jobbeschreibung

SEIU Pay Range: $27.03 to $40.75 Dependent on Experience

The Float Customer Care Representative (CCR) is responsible to accurately register patients for outpatient services and inpatient admissions and scheduling patients. The Float CCR is responsible for insurance verifications and co-pay collections. The Float CCR is knowledgeable about the organization to assist patients when needed. CMH Caregivers contribute to CMH success by providing exceptional service that is respectful, compassionate and customized to the individual’s needs by anticipating and exceeding expectations.

Job Requirements
Knowledge of/Skill/Ability to:

Float CCR’s are required to have strong communication, organizational and problem-solving skills; are able to flow between tasks; exercise independent judgment as needed and perform assigned duties in a fast-paced, dynamic environment. A working knowledge of general office equipment including; computer, fax, scanner, and multi-line phone system. Medical terminology is preferred. Ability to type with accuracy and minimal error including 10 key. Float CCR’s are expected to work in CMH clinics as well as in the hospital. CMH Caregivers have patience; attentiveness; clear communication skills; excellent time management skills and a calming presence. Float CCR’s must have attention to detail and be able to accurately perform data entry.

License/Certification

None

Education and/or Experience

High School diploma or equivalent experience/education. Medical terminology knowledge preferred and experience in healthcare field preferred.

Physical Demands and Work Environment Conditions / ADA Compliance

Position involves standing, walking, stopping, and occasional carrying and lifting or lightweight materials (up to 20 pounds). May be required to sit for extended periods of time. Requires visual acuity and depth perception to recognize words and numbers; and hand and finger dexterity and hand/eye coordination to use a computer keyboard and common office equipment. Potential for contact with blood, body fluids or tissues.