Customer Care Rep

Aegon; United States; Remote; USD 34,000 - 42,000; Full time

Job summary

Aegon is seeking a Customer Care Representative to be the voice of the company, assisting customers with their retirement, life, and annuity investment queries. This entry-level role involves providing accurate information, utilizing customer service skills, and collaborating with teams to ensure positive customer experiences. The position includes full-time employment and the possibility for annual bonuses based on performance.

Qualifications

• Minimum one year of call center or customer service experience.
• Ability to work independently and as part of a team.
• Proficient in communicating professionally with customers.

Responsibilities

• Provide exceptional customer service via phone for product inquiries.
• Document customer inquiries and follow up on outstanding items.
• Coordinate with departments to resolve customer issues.

Skills

Customer service

Interpersonal skills

Communication

Education

Associate’s degree in a business field or equivalent experience

Tools

MS Office

Job description

Join to apply for the Customer Care Rep role at Aegon

Join to apply for the Customer Care Rep role at Aegon

As the point of contact and “voice of the company” for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement, life, and annuity investment products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.

Responsibilities

• Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products.
• Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
• Locate/research information using multiple systems/technologies.
• Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
• Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
• Learn and maintain a basic understanding of products, procedures, and systems
• Achieve department metrics and expectations
• Participate in a team based environment to achieve department goals
  
  

Qualifications

• Associate’s degree in a business field or equivalent experience
• One year of call center or customer service experience, or financial services industry experience
• Ability to communicate with customers in a professional manner, orally and in writing
• Ability to work independently and as part of a team
• Proficiency using MS Office tools
  
  

Preferred Qualifications

• Understanding of retirement, life, and annuity investment products
  
  

Working Conditions

• Remote
  
  

The Salary for this position generally ranges between $34,000 - $42,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

Apply

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Customer Service

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