Customer Care Red Alert Supervisor

Rooms To Go; Houston (TX); Sur place; USD 52 000 - 75 000; Plein temps

Résumé du poste

Rooms To Go is seeking a working supervisor for the Red Alert team. You will lead the team to ensure correct redelivery/exchange of products, verify exchanges, and collaborate with returns and QA to optimize vendor processes.

You will hire staff, manage agents, and conduct reviews with a professional demeanor. Must have at least 2 years in call center/order control/DC/showroom operations, plus strong Excel skills for stats and workflow tracking.

Qualifications

• At least 2 years of relevant experience in the call center, order control, DC operations or at a showroom.

Responsabilités

• This is a working supervisor position. Must be able to work along side your team.
• Provide leadership and direction to the Red Alert team.
• Ensure that customers receiving a redelivery or exchange get correct and damage-free product delivered to them.
• Verify exchanges and communicate with customers.
• Collaborate with returns and Quality Assurance to improve processes.
• Hire staff as needed and manage agents' time with real-time feedback.
• Perform reviews and disciplinary actions as necessary and maintain a professional attitude.

Connaissances

Call center experience

Leadership

Excel for stats

Outils

Excel

Description du poste

Qualifications

• At least 2 years of relevant experience in the call center, order control, DC operations or at a showroom.

Description

• This is a working supervisor position. Must be able to work along side your team.
• Responsible for providing leadership and direction to the Red Alert team.
• The Red Alert(RA) department is responsible for ensuring that customers getting a redelivery or exchange get the correct and damage free product delivered to them.
• The RA Supervisor will ensure that all exchanges get checked and verified for the customer.
• They are also required to work closely with returns and Quality Assurance to help identify things that can help the process from vendors as well as handling issues that might come up.
• As well as any other task as required by Management.
• Must be familiar with Excel for stats and bonus reports including tracking workflow for red alerts.
• Excellent written and verbal communications are a must in this position as you will work across all areas of operation including quality assurance, customer care, delivery companies and distribution.
• Must be flexible which requires better than average attendance.
• Will be required to hire staff as needed, manage agents time, provide feedback, knowledge and appreciation to agents in real time.
• The supervisor will also perform reviews and disciplinary actions when necessary and maintain a pleasant and professional attitude at all time.

Reports To

Rob Steele

Salary

To be determined based on experience.

About Rooms To Go

Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America's #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. Rooms To Go operates more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business. With the nation's largest furniture inventory and industry-leading delivery speed, financing options, and product availability, we continue to set the pace for innovation and value.

Driving this success is a team that thrives in a growth-oriented culture. We offer a collaborative, supportive work environment with opportunities to learn, grow, and build a career with a stable and industry-leading company.

Whether you're looking to launch your career or take the next step, it's a great time to join our team-there's always room for you to grow with us!

Rooms To Go Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs
• And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Applicants must be authorized to work in the U.S.